Dignity Health Medical Group - Santa Cruz, CA
Internal Medicine • Santa Cruz, CA
Clinic Type
Internal Medicine
Address
1595 Soquel Dr, Suite 400, Santa Cruz, CA 95065
Phone
8314751111
MediaInquiries@CommonSpirit.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 1.8/5 (6)
- Vitals: No overall practice rating shown (provider ratings listed) (N/A)
- Yelp: Very negative (example review: “The absolute worst”) (N/A)
- Healthgrades: No single practice rating captured (provider rating counts shown) (N/A)
Patients praise
- Some reviewers distinguish good individual doctors from issues with the overall office experience/administration.
- Provider-specific ratings on directories (e.g., individual clinicians listed with high scores on Vitals) suggest quality can vary by clinician.
Common complaints
- Billing problems/“absolute nightmare” and high or mis-coded charges.
- Staff/administrative issues: cancellations without notice, incorrect prescriptions, long wait times, and difficulty getting forms processed.
- Patient service/customer service complaints (e.g., receptionist behavior).
- Very low ratings on at least one review platform for the location.
- Reviews describing being charged thousands after being told everything was fine / wrong person’s information (per Yelp snippet).
"“Billing here is an absolute nightmare… They billed my insurance using the wrong codes…”"
— Birdeye review excerpt for Dignity Health Medical Group - Dominican"“Dignity Health has been an absolute nightmare to deal with. They have cancelled my appointments… called in prescriptions incorrectly, and the wait time for the doctors can be so ridiculous.”"
— LocalityBiz review excerpt for Dignity Health Medical Group - Dominican"“I hate to give them such a low rating - Dr. Cudahy and Dr. Zenker are both excellent doctors, but the administrative side of things is a mess.”"
— LocalityBiz review excerpt for Dignity Health Medical Group - DominicanSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Nicole A. Baisden, NP - Nurse Practitioner in Santa Cruz, CA — May 14, 2026
- Olivia J. Tecce, PA - Physician Assistant in Santa Cruz, CA — May 14, 2026
- Dr. Whay H. Jones, MD - Family Medicine Doctor in Santa Cruz, CA — May 14, 2026
- Diana McBride — Jun 23, 2026
- ‘Abandoned by Dignity’: Medical foundation changes contract structure with Dominican Hospital physicians, leading to more than a dozen departures - Lookout Santa Cruz — Jun 29, 2026
Information sourced from the clinic's website as of July 10, 2026.
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