Primary Care - Seneca Family Health Center | URochester Medicine
Family Medicine • Seneca Falls, NY
Clinic Type
Family Medicine
Address
367A East Main Street
Phone
(315) 787-4977
webmaster@urmc.rochester.edu
Opening Hours
Mon-Wed 7:30 a.m.–5:00 p.m.; Thu 7:00 a.m.–5:00 p.m.; Fri 7:30 a.m.–4:00 p.m.
Telehealth
Telemedicine as an alternative to coming into the office. Telemedicine is appropriate for many conditions but not all.
Services Offered
Team
Insurance & Payment
Finger Lakes Health's Family Health Centers do not require a referral. Patients normally enroll in the practice; most plans welcome. Cash, checks and major credit cards accepted.
Cash, Checks, Major credit cards
Languages Spoken
Pricing
Current Offers
New patient welcome
FAQs
Do I need a referral to visit the Seneca Family Health Center?
No referral is required for the Finger Lakes Health’s Family Health Centers.
Routine physical exams and health screenings
Provided
Sick visits
Provided
Treatment and management of chronic diseases (such as diabetes and high blood pressure)
Provided
Same day appointments
Provided
Immunizations and flu shots
Provided
Prescribing medication and refills
Provided
Allergy shots by appointment
Provided
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (Seneca Family Health Center - Waterloo): 2.3/5 (3 reviews (as shown in Seneca County Yelp search))
- Yahoo Local (Seneca Family Health Center - Waterloo): 2.5/5 (14 reviews (star breakdown shown))
- URochester Medicine patient satisfaction ratings (system): Star ratings for providers shown when at least 20 surveys are returned (Not given for this specific location/provider in the provided sources)
Patients praise
- Staff treat patients with respect and return phone calls
- some reviewers say they have been going there for years and receive decent care
Common complaints
- Reports of being unorganized, rude, or incompetent
- Long waits and delays on simple tasks (forms/prescriptions)
- Scheduling/appointment problems (appointment not on record)
"“Have been going here for years. I have multiple medical problems. Dr. Shive and his staff have always treated me with respect. They always return my calls…”"
— Yahoo Local review excerpt (Seneca Family Health Center, Waterloo)"“This office is the most unorganized, rude, and incompetent doctor that I have ever experienced. They take forever to complete the most simple task such as a form, prescription. Multiple phone…”"
— Yahoo Local review excerpt (Seneca Family Health Center, Waterloo)"“I called on July 24th to schedule an appointment… I show up… and they say they do not have a scheduled appointment…”"
— Yahoo Local review excerpt (Seneca Family Health Center, Waterloo)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Trevor Johnson, FNP-C Joins Seneca Family Health | Finger Lakes Health — Jan 22, 2026
- Michael Kozlowski, DO Joins Seneca Family Health in Waterloo | Finger Lakes Health — Sep 5, 2025
- New nurse practitioner joins Seneca Family Health — Jan 22, 2026
- FLH adds 5 new primary care providers across the Finger Lakes — Sep 15, 2025
- UR Medicine Finger Lakes Health expands pediatric care in Geneva — Jul 9, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Seneca Falls
Finger Lakes Health is a nonprofit health system serving the Finger Lakes region in Upstate New York. It operates Geneva General Hospital, Soldiers & Sailors Memorial Hospital, The Homestead at Soldiers & Sailors, Huntington Living Center, and Living Centers at Geneva (North and South) across three campuses in Geneva, Waterloo, and Penn Yan. Affiliated with UR Medicine, it provides a full range of acute and long-term care services, including emergency care, orthopedics, primary care, gastroenterology, and surgery, with 5 offices across New York (HQ in Geneva). The organization is headquartered in Geneva, NY, employs about 305 people, and has annual revenue around $10.3 million. Primary contact: foundation@flhealth.org; phone 1-315-787-4000.
Comparing your options?
See other family medicine clinics in Seneca Falls, or search the full directory by insurance, ratings, and more.