Behavioral Health | Jane Pauley Community Health Center
Behavioral Health • Shelbyville, IN • Since 2009
About
Behavioral Health at Jane Pauley Community Health Center (JPCHC) in Shelbyville - JPCHC is a nonprofit federally qualified health center serving central Indiana with a focus on affordable, comprehensive care including behavioral health services. - Behavioral health services are provided as part of JPCHC’s integrated primary care model, aiming to support patients’ mental health alongside medical care. - The center emphasizes collaboration among providers and a mission to improve overall community health, including support for underserved populations. - Key leadership in behavioral health at JPCHC includes roles like Director of Adult Behavioral Health Services (Kasey Windnagel) and Regional Medical Director, Behavioral Health (Areef Kassam), indicating a structured, sizable behavioral health program within the organization. - Locations listed for JPCHC include multiple central Indiana sites; Shelbyville may be served through JPCHC’s network, with care accessibility options such as integrated services and potential telehealth, though Shelbyville-specific site details are not explicitly listed in the provided highlights. If you’re specifically seeking Shelbyville-based behavioral health services, JPCHC’s centralized network and leadership indicate strong regional support and the likelihood of accessible behavioral health care through its Shelbyville area outreach or satellite services. For exact address, hours, or to confirm availability in Shelbyville, consider visiting JPCHC’s Careers/Locations pages or contacting their Indianapolis HQ for the nearest Shelbyville access point.
Clinic Type
Behavioral Health
Address
1503 N Mitthoeffer Road, Indianapolis, IN 46229, US
Phone
+1-463-209-8503
billing@janepauleychc.org or info not provided; null
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Emergency care guidance provided: call 911 or visit nearest hospital emergency room; Community Behavioral Health crisis info and Lifeline 988
Services Offered
Technology & Equipment
Team
Insurance & Payment
We take Medicare, Medicaid and most commercial insurance. We are also here to support our uninsured patients.
Online payment, Phone/clinic pay options per site (implied), Good Faith Estimate for non-emergency services, sliding fee scale based on income, self-pay office fees: medical $20, dental $30
Languages Spoken
FAQs
Do you accept Medicare/Medicaid?
We take Medicare, Medicaid and most commercial insurance.
Are uninsured patients supported?
Yes, we are here to support uninsured patients.
What insurance do you take? (Is mine in network?)
We take Medicare, Medicaid and most commercial insurance. We are also here to support our uninsured patients.
How can I get a price estimate?
You have the right to a Good Faith Estimate for non-emergency services scheduled. Be sure to request at least three business days before your appointment.
How can I get help with financial aid?
We take Medicare, Medicaid and most commercial insurance. We are also here to support our uninsured patients. You can get assistance from our Community Resource Navigators by calling 317-934-0779.
How can I find transportation help to my appointment?
Medicaid patients can arrange transport through your insurance at least two days in advance by calling 855-325-7586. For Anthem HIP patients, call 844-772-6632.
What will my co-pay be?
If you’re not sure, contact your insurance company. Self-pay office fees listed: $20 medical, $30 dental.
What if I… (incomplete in text)
No problem. We provide services on a sliding fee scale based on your income if you can bring two recent paystubs.
How can I get help getting insurance?
We offer FREE appointments with Health & Outreach Advocates to help enroll in most insurance types; includes various programs.
Where can I mental health options & providers?
We offer individual consultations, assessments and counseling. Medication management at select locations. To see all Behavioral Health Providers and services by Location, click here.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp/HelpConnectUsa: 2.6 to 3.2 out of 5 stars (varies by platform) (13 reviews on Yelp/HelpConnectUsa)
Patients praise
- praise for individual doctors and therapists
- high internal patient satisfaction scores reported by the organization
- commitment to providing accessible, community-based care regardless of ability to pay
Common complaints
- rude or unhelpful office staff
- difficulties with scheduling and appointment accessibility (e.g., same-day/next-day policy)
- challenges with medication refills and communication
- perceived lack of concern for patient needs
"The doctors and therapists I've seen here are wonderful, but the accessibility of the practice isn't... Last year they tried to start a policy which meant that if you missed appointments that your only option was to call for same day appointments. Very inaccessible for those who are low income or disabled."
— LocalityBiz (Patient Review)"jane pauley clinic is the worst i have EVER BEEN TO. I cannot get refills ,,,i go without meds for weeks...walgreens calls everyday.....this is serious meds too.... they are uncaring and extremely unhelpful."
— Yelp (Patient Review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Stacey Groves - Marriage And Family Therapist Specialist in Shelbyville, IN — May 14, 2026
- Dorothy A. Rado-Wilfong, CSW - Clinical Social Worker in Shelbyville, IN — May 14, 2026
- Leah D. Knight - Clinical Nurse Specialist in Shelbyville, IN — May 14, 2026
- Jane Pauley Community Health Center Appoints Psychiatry Medical Director | Jane Pauley Community Health Center — Dec 12, 2025
- Welcome, Lawrence Township Community Schools Patients! | Jane Pauley Community Health Center — Mar 24, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Shelbyville
Primary Care & Hope Clinic is a nonprofit community health center (FQHC) offering affordable primary and behavioral health care, with on-site low-cost pharmacy services. Founded in 1992 and based in Murfreesboro, TN, it serves adults, children, and families in Middle Tennessee, accepting Medicare, TennCare, and most private insurance with sliding fee discounts based on income. The organization operates five offices including locations in Murfreesboro, Smyrna, and Shelbyville. Key services include primary care, behavioral health, pharmacy, health & nutrition, patient resources, and care coordination. Revenue about $6.0M, 29 employees. For Shelbyville-specific details, contact the Shelbyville location to confirm services and hours.
Centerstone Shelbyville – South Wall Street Shelbyville is a location of the Centerstone nonprofit mental health and addiction treatment system. Centerstone operates as an NGO/NPO focused on mental health care for adults, children, families, and military communities, with services across the United States and in Puerto Rico, Colombia, and Canada. The Shelbyville site is part of Centerstone’s network of facilities led from Nashville, TN, and supports Centerstone’s mission to provide accessible behavioral health services. For exact services, hours, and contact details for the Shelbyville location, please visit Centerstone’s official site or contact central care lines.
MHP Behavioral Health is part of Major Health Partners (MHP), a nonprofit hospital system based in Shelbyville, Indiana. MHP offers a broad range of medical services across five offices in Shelbyville, including behavioral health support as part of its integrated care. The organization emphasizes personalized, high-quality care and has operated since 1924, with a modern MHP Medical Center at Intelliplex Park housing specialty services and a variety of clinics and centers. If you’re specifically seeking behavioral health services at MHP, contact their Shelbyville locations for psychiatry, psychology, counseling, or related mental health programs.
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