Primary Care and Hope Clinic: Home
Behavioral Health • Shelbyville, TN • Since 1992
About
Primary Care & Hope Clinic is a nonprofit community health center (FQHC) offering affordable primary and behavioral health care, with on-site low-cost pharmacy services. Founded in 1992 and based in Murfreesboro, TN, it serves adults, children, and families in Middle Tennessee, accepting Medicare, TennCare, and most private insurance with sliding fee discounts based on income. The organization operates five offices including locations in Murfreesboro, Smyrna, and Shelbyville. Key services include primary care, behavioral health, pharmacy, health & nutrition, patient resources, and care coordination. Revenue about $6.0M, 29 employees. For Shelbyville-specific details, contact the Shelbyville location to confirm services and hours.
Clinic Type
Behavioral Health
Address
Not specified on page
Phone
615-893-9330
info@jlbworks.com
Opening Hours
Clinic Hours: Monday – Thursday: 7:00 am-6:00 pm; Friday: 8:00 am-4:30 pm; Saturday: 8:00 am-4:00 pm (with lunch break 12:00-12:30)
Website
Telehealth
Not specified on page
Services Offered
Technology & Equipment
Insurance & Payment
Sliding fee for low-income uninsured patients; accepts TennCare, Medicare, and most commercial insurance plans
Payment through Patient Resources page on site, New Patient Information Form for appointments, Online bill pay via Patient Notebook platform, Payment methods shown on bill pay page
Languages Spoken
Current Offers
New patient information and appointment
FAQs
Do you accept Medicaid TennCare?
Yes, the clinic accepts TennCare.
From visiting the clinic to paying your bill, you’ll find all relevant information on our Patient Resources page.
Not a typical FAQ; directs to Patient Resources for information.
If you’re interested in becoming a Primary Care & Hope Clinic patient, please call (615) 893-9330 for an appointment.
Instructions for becoming a patient.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Trustburn: 4.2 out of 5 stars (aggregate across 151 reviews) (151 reviews)
Patients praise
- Specific providers praised for thoroughness, compassion, and genuine care
- Some patients appreciate the friendly and helpful nature of certain staff members
Common complaints
- Rudeness and unresponsiveness of front office staff
- Difficulties in scheduling appointments
- Disorganization and lack of communication regarding follow-ups and refills
- Variable service quality and inconsistent patient care experiences
- Reports of feeling unheard or lacking compassion from certain staff members
"For starters, the women in the front office area are often rude, condescending, and lazy. They cannot be trusted to give accurate information about anything going on at the clinic."
— Trustburn review"The front office staff is rude , they act so clueless and careless about their jobs . Would not recommend anybody here ."
— Yelp review"Many patients appreciate the friendly and helpful staff, particularly highlighting the compassionate approach of providers like Mrs. Kendall Agee and Dr. Katie Prater."
— Wheree review summarySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Data Explorer - HRSA Data Warehouse — Aug 18, 2025
- Primary Care Hope Clinic - Tennessee Disability Pathfinder — Apr 8, 2026
- Community Matters: Primary Care & Hope Clinic opens second location - Main Street Media of Tennessee — Sep 12, 2025
- From Turnover to Trust: How Primary Care & Hope Built a Culture That Keeps Staff—and Patients—Coming Back — Apr 14, 2026
- Find Free or Low-Cost STD Testing in Murfreesboro, TN — Jun 18, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Shelbyville
Centerstone Shelbyville – South Wall Street Shelbyville is a location of the Centerstone nonprofit mental health and addiction treatment system. Centerstone operates as an NGO/NPO focused on mental health care for adults, children, families, and military communities, with services across the United States and in Puerto Rico, Colombia, and Canada. The Shelbyville site is part of Centerstone’s network of facilities led from Nashville, TN, and supports Centerstone’s mission to provide accessible behavioral health services. For exact services, hours, and contact details for the Shelbyville location, please visit Centerstone’s official site or contact central care lines.
MHP Behavioral Health is part of Major Health Partners (MHP), a nonprofit hospital system based in Shelbyville, Indiana. MHP offers a broad range of medical services across five offices in Shelbyville, including behavioral health support as part of its integrated care. The organization emphasizes personalized, high-quality care and has operated since 1924, with a modern MHP Medical Center at Intelliplex Park housing specialty services and a variety of clinics and centers. If you’re specifically seeking behavioral health services at MHP, contact their Shelbyville locations for psychiatry, psychology, counseling, or related mental health programs.
Behavioral Health at Jane Pauley Community Health Center (JPCHC) in Shelbyville - JPCHC is a nonprofit federally qualified health center serving central Indiana with a focus on affordable, comprehensive care including behavioral health services. - Behavioral health services are provided as part of JPCHC’s integrated primary care model, aiming to support patients’ mental health alongside medical care. - The center emphasizes collaboration among providers and a mission to improve overall community health, including support for underserved populations. - Key leadership in behavioral health at JPCHC includes roles like Director of Adult Behavioral Health Services (Kasey Windnagel) and Regional Medical Director, Behavioral Health (Areef Kassam), indicating a structured, sizable behavioral health program within the organization. - Locations listed for JPCHC include multiple central Indiana sites; Shelbyville may be served through JPCHC’s network, with care accessibility options such as integrated services and potential telehealth, though Shelbyville-specific site details are not explicitly listed in the provided highlights. If you’re specifically seeking Shelbyville-based behavioral health services, JPCHC’s centralized network and leadership indicate strong regional support and the likelihood of accessible behavioral health care through its Shelbyville area outreach or satellite services. For exact address, hours, or to confirm availability in Shelbyville, consider visiting JPCHC’s Careers/Locations pages or contacting their Indianapolis HQ for the nearest Shelbyville access point.
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
See other behavioral health clinics in Shelbyville, or search the full directory by insurance, ratings, and more.