Alert Ambulance - A Leader in Transport Medical Services
Ambulance Services • Smithfield, RI
About
Alert Ambulance Service, Inc. is a private EMS provider based in Fall River, MA, with 3 U.S. offices and a presence in Vietnam. Key facts: - Services: Emergency and non-emergency medical transport across Massachusetts and Rhode Island; recently launched door-to-door transport for veterans at Providence VA. - Size: About 61 employees; annual revenue around $6.29 million. - Ownership/Structure: Part of Coastal Medical Transportation Systems; privately held; leadership updates include recent departures (May 2026) of President and VP of Operations. - Focus: Modern transport solutions with a patient-first approach; operates with a team of paramedics and EMTs. - Contact: Billing email billing@alertems.com; main phone 1-800-950-6299. - Notable activity: Active in healthcare transport innovation and community outreach (Nurses Week acknowledgments; veteran transportation service). If you’re researching leadership changes or their niche in non-emergency medical transport (including veteran-focused services), Alert Ambulance is a Massachusetts-based private EMS provider under Coastal Medical Transportation Systems, expanding door-to-door veteran transport and ongoing regional operations.
Clinic Type
Ambulance Services
Address
P.O. Box 9395 Fall River, MA 02720
Phone
1 (800) 950-6299; 1 (888) 665-2475
billing@alertems.com
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Emergency Care
emergency medical transportation
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- BirdEye: 4.2 out of 5 stars (24 reviews)
- Glassdoor: 3.6 out of 5 stars (31 reviews)
Patients praise
- Company describes itself as an innovative, professional ambulance service provider
- Some patient testimonials express satisfaction with the compassion and care provided by the team
Common complaints
- Allegations of improper billing to Medicare, resulting in a $272,000 settlement with the OIG
- Reports of unprofessional or unsafe driving behaviors
- Employee concerns regarding management practices and safety protocols
"Psychotic Ambulance Driver! I was driving 70mph down route 1 ... and this crazy Alert Ambulance came speeding up behind me..."
— Yelp user review via MapQuest"THIS TEAM IS THE BEST I HAVE WITNESSED IN OVER 12 YEARS WORKING WITH VETERAN PATIENTS ... caring, compassionate, and thorough in their ..."
— Company website testimonialsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Coastal Medical Transportation Systems Announces Acquisition of Alert Ambulance, Continues Expansion of Regional Care Network — May 18, 2026
- Coastal Medical Transportation Systems Expands Services with Alert Ambulance Acquisition in New England - Third News — May 18, 2026
- Riverside Smithfield Hospital improving ambulance travel time, data sh... — Feb 4, 2026
- Riverside Smithfield Hospital improving ambulance travel tim... — Feb 8, 2026
Information sourced from the clinic's website as of July 11, 2026.
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