Mercy Behavioral Health - Springfield
Behavioral Health • Springfield, MO • Since 1891
About
Summary: - Mercy Hospital Springfield is a U.S. medical practice and healthcare facility serving southwest Missouri and northwest Arkansas, with a long-standing tradition of care dating back over 130 years. - It operates as a public medical practice, headquartered in the United States, and is part of the Mercy network. Primary contact: (417) 820-2000. - The organization emphasizes patient satisfaction and has earned hospital recognitions. Its workforce comprises 59 employees (recent growth). Key leaders include Sandhya Samavedam (Director, Neurocritical Care Unit) and Brandy Henson (Director of Patient Logistics). - Notable details: founded in 1891; industry is Medical Practices; LinkedIn presence exists; broad departmental distribution across medical, operations, and administrative roles. - The page highlights general Mercy branding, not specific to “Mercy Behavioral Health – Springfield.” If you’re seeking behavioral health services specifically, you may need to verify whether Mercy Hospital Springfield offers an in-house behavioral health/psychiatric department or refer to Mercy’s broader behavioral health network.
Clinic Type
Behavioral Health
Address
1235 E. Cherokee Street Springfield, MO 65804
Phone
417-820-2000
disabilityaccommodations@mercy.net
Opening Hours
Hours: By appointment only. Please call to schedule.
Services Offered
Insurance & Payment
—
Languages Spoken
—
FAQs
What are Mercy Behavioral Health Springfield's hours?
Hours: By appointment only. Please call to schedule.
Social Media
Photos







What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com: 3.0/5.0 (8 reviews)
- Birdeye: 4.0/5.0 (6 reviews)
- Better Business Bureau: 1.6/5.0 ((General Mercy Hospital BBB listing))
- Yelp (General Mercy Hospital): 1.8/5.0 (96 reviews)
- Rehab.com (Mercy Clinic Psychiatry): 3.77/5.0 (31 reviews)
Patients praise
- some patients report excellent, compassionate, and highly helpful care from specific doctors and psychologists
- positive experiences with front-desk staff at specific locations being kind and respectful
- praise for effective long-term treatment and improved mental health outcomes
- positive mention of spacious, well-lit waiting areas helping to reduce anxiety
Common complaints
- reports of unprofessional, rude, or dismissive staff and receptionists
- complaints regarding long hold times and poor communication regarding appointments
- concerns about patient intake processes, including feeling ignored or having needs minimized during a crisis
- negative experiences with administrative procedures, such as unexpected appointment cancellations or difficulty with refunds
- claims of impersonal treatment or being treated like a number
"The lady who answered the phone when I called to ask some basic questions was EXTREMELY hateful and rude."
— Rehab.com user review"My psychiatrist Dr. Sharma is phenomenal. We’ve really built a strong foundation for the mental health therapy I need and I’m fortunate to have a caring psychiatrist with a great sense of humor that genuinely cares about my well being."
— Rehab.com user review"They drop me for no reason. They just made no more appt... In my opinions they dump me like the tarsh."
— Birdeye user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- 2026 Dynamic Dozen No. 2: Mercy Springfield Communities | Springfield Business Journal — May 15, 2026
- Open For Business: Mercy Clinic Primary Care – Springfield East Republic Road | Springfield Business Journal — May 8, 2026
- How Mercy virtually serves 85% of behavioral health patients in hospitals - Becker’s Behavioral Health — Dec 15, 2025
- Local hospital hosting men’s health events | Local | springfieldnewssun.com — May 14, 2026
- Mercy opens $32M emergency department | Springfield Business Journal — Nov 18, 2025
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Springfield
HCRS: Homepage (Springfield) - What it is: Health Care & Rehabilitation Services of Southeastern Vermont (HCRS) is a nonprofit mental health care and rehabilitation organization serving southeastern Vermont, headquartered in Springfield. - Scope: Provides a range of health care services focused on empowering individuals to reach their potential. - Size & funding: About 135 employees (growth of ~5.7% YoY) with annual revenue in the $25–$50M range; founded in 1967. - Contact and locations: Main headquarters at 390 River St, Springfield, VT 05156, plus multiple offices across Vermont (including Hartford, Brattleboro, Windsor). Main phone options and intake emails are listed on the site. - Online presence: Official homepage is hcrs.org; LinkedIn profile available for updates and employment info.
North Star Health (Springfield Medical Care Systems, Inc.) is a nonprofit Federally Qualified Health Center serving southern Vermont and southwestern New Hampshire. It operates 8 offices, including Springfield (HQ at 100 River St., Springfield, VT 05156) and nearby towns (Ludlow, Chester, Londonderry in Vermont; Charlestown, NH). Services include patient-centered primary care, dental, vision, and behavioral health, available regardless of insurance status or ability to pay. The organization emphasizes accountability, integrity, compassion, and community, and employs about 52 staff. Key contact: +1 802-886-8900.
Riverview Center for Growth is a Springfield, Oregon-based nonprofit offering comprehensive mental health services and crisis support for children, teens, adults, and families. Services are available at the Riverview campus, in schools, at home, and in the community, with 24/7 crisis support for Lane County. The center uses approaches like EMDR and Neurofeedback, and collaborates with community partners for co-treatment when needed. Additional supports include a food pantry, clothing closet, educational classes, and a weekly Growing Connections Parent Group. Established in 1971 (formerly The Child Center), it operates three offices in Oregon, with headquarters at 3995 Marcola Rd., Springfield. Contact: info@riverviewgrowth.org; phones: 541-726-1465, 541-726-5085, 888-989-9990.
Comparing your options?
See other behavioral health clinics in Springfield, or search the full directory by insurance, ratings, and more.

