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Clinic Type

Family Medicine

Address

Centers for Family Medicine, 17 clinic locations in central and southern Illinois

Phone

Not provided in the page

Email

foundation@siumed.edu

Opening Hours

Mon - Fri: 8:00 am-5:00 pm

Telehealth

Not specified on page

Emergency Care

Not specified on page

Services Offered

  • Primary care
  • Affordable medical care
  • Sliding-fee scale
  • OB and prenatal services
  • Substance use treatment programs
  • Mental health and behavioral health services
  • Geriatrics and palliative care services
  • Nutritional counseling
  • Dental care
  • Holistic, non-invasive medical services

Insurance & Payment

  • TriCare
  • FQHC/Medicaid
  • Sliding-fee scale-based programs (financial assistance)

TriCare coverage acknowledged; many military families served; not explicit about other insurances.

Sliding-fee scale, Payment assistance, Discounts for eligible patients, Financial counseling, Financial assistance programs (eligibility determined by financial counselor)

Financing: Financial counseling to determine eligibility for payment assistance and discounts

Languages Spoken

  • English
  • Not specified on page
  • (likely English)

Pricing

  • Sliding-fee scale based on income
  • Payment assistance and discounts via financial counselor

Current Offers

Affordable care on sliding-fee scale

FAQs

What is a Federally Qualified Health Center (FQHC)?

A FQHC is a community-guided health center that provides affordable care and more services beyond primary care.

What services are available at SIU Medicine Centers for Family Medicine?

A range of medical services including primary care, obstetrics and prenatal, substance use treatment programs, mental health and behavioral health services, geriatrics and palliative care, nutritional counseling, and dental care.

Does SIU Medicine offer affordability options?

Yes, there are discounts and a sliding-fee scale. Financial counselors assist with eligibility for payment assistance and discount programs.

Where are the clinic locations?

Multiple locations throughout central and southern Illinois, including Carbondale, Decatur, Quincy, and Springfield.

What is the status of the FQHC?

SIU Medicine Centers for Family Medicine operate as an FQHC—the largest university-owned FQHC in the country.

Commitments

  • Largest university-owned Federally Qualified Health Center in the country
  • Expanded to 17 clinic locations by 2025

Awards & Accreditations

  • Nikhil Vatti, MD awarded an AAFP Excellence in Graduate Medical Education (2022)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (SIU Center For Family Medicine, Springfield, IL): 2.8 out of 5 stars (121 reviews)
  • Healthgrades (Dr. John Lee, SIU): 3.5 out of 5 stars (10 reviews)
  • PissedConsumer (Springfield Family Physicians): 1.2 out of 5 stars (2 reviews)

Patients praise

  • Some staff described as phenomenal or friendly
  • Individual providers noted as attentive and professional
  • Convenient location for some facilities
  • Helpful approach to resolving immediate healthcare needs

Common complaints

  • Long wait times for appointments and on hold during phone calls
  • Difficulty communicating with providers or nursing staff
  • Rushed appointments and feeling like the doctor did not listen or answer questions thoroughly
  • Communication issues regarding provider reassignments or staff knowledge
  • Perceived unprofessionalism or lack of courtesy from some staff members

"When I called SIU Family Medicine, I was on hold for 30 minutes or so... When I called the nurse to leave a message, I had not received a call back. I decided to leave SIU Family Medicine for good."

— Birdeye Review (SIU Center for Family Medicine, Springfield, IL)

"My husband was the patient and we felt rushed... It was my husband first visit and the dr Lee was impatient, rushing him to move on to his next complaint."

— Healthgrades Review (Dr. John Lee, Springfield, IL)

"They reassigned two family members to a new, inexperienced NP without notification. Four weeks of failed calls and rude staff."

— PissedConsumer Review (Springfield Family Physicians)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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