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About

Mercy Hospital Springfield is a U.S. medical practice and healthcare facility with a long-standing history (founded 1891) serving southwest Missouri and northwest Arkansas. It emphasizes Christ-centered healing, patient satisfaction, and a broad range of medical services. The facility operates with a small staff (about 59 employees) and offers services across medical, operational, and administrative areas. Key leadership includes Sandhya Samavedam (Director, Neurocritical Care Unit) and Brandy Henson (Director of Patient Logistics). Contact: (417) 820-2000. Office location and exact services for a specific “Mercy Clinic Family Medicine – Smith Glynn Callaway Springfield” are not detailed on the page; this source confirms Mercy’s broader Springfield presence within Mercy Hospital Springfield’s network.

Clinic Type

Family Medicine

Address

3231 S. National Avenue, Suite 220 Springfield, MO 65807

Phone

(417) 820-7450

Email

disabilityaccommodations@mercy.net

Opening Hours

Our new, extended phone hours: M-F 7 a.m. - 5:30 p.m. Sat 8 a.m. - noon

Services Offered

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Insurance & Payment

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Languages Spoken

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FAQs

What are the extended phone hours?

M-F | 7 a.m. - 5:30 p.m. Sat | 8 a.m. - noon

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye/Yelp/Apple Maps aggregate: 3.7 out of 5 stars (3 reviews (on specific aggregate platforms))

Patients praise

  • Appreciation for specific doctors and nurses for their bedside manner and supportiveness
  • Some patients report wonderful or awesome overall care experiences

Common complaints

  • Difficulty scheduling appointments and long wait times
  • Poor communication, lack of return calls, and unhelpful office management
  • Issues with prescription refills, prior authorizations, and pharmacy procedures
  • Negative experiences with office staff and perceived lack of staff empathy

"I have had awesome experiences with Smith Glynn Calloway (for the most part)... The only exception was the experience I had with my last Internist and due to that experience I have outsourced an independent Internist not affiliated with Mercy."

— Patient review via medicals-health.com

"I explained that I was low on my prescriptions (both very crucial to my health) and still unable to make an appointment. Since then, I received a letter from their office... that stated they were not going to care for me since I missed my appointment... I am still waiting for the office manager to return my call."

— Patient review via medicals-health.com

"Scheduleing is horrible, 4 months out for an urgent (by PCP) appointment. Why so far out ???"

— Patient review via localitybiz.com

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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