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Summary: Mercy Hospital Springfield is a Southwest Missouri/Northwest Arkansas healthcare facility with a long history (founded 1891) that emphasizes Christ-centered healing and patient satisfaction. It operates as a medical practice/company under Mercy, with 59 employees and leadership including Sandhya Samavedam (Director, Neurocritical Care Unit) and Brandy Henson (Director of Patient Logistics). The organization highlights broader Mercy healthcare services, public status, and regional patient care across its network. Contact: 417-820-2000. If you’re seeking internal medicine care (Smith Glynn Callaway, Suite 300, Springfield), this page confirms Mercy’s Springfield presence but does not provide specific physician listings or suite details for an Internal Medicine practice by that exact name. Consider reaching out to Mercy Hospital Springfield at the listed phone number or visiting mercy.net for physician directories and suite information.

Clinic Type

Internal Medicine

Address

3231 S. National Avenue, Suite 300, Springfield, MO 65807

Phone

(417) 888-5658

Email

bethany.pope@mercy.net

Opening Hours

Mon, Wed, Thurs, Fri: 8:00 a.m. – 12:00 p.m.; 1:00 p.m. – 4:30 p.m. (Walk-in hours for established patients); Phone hours extended M-F 7:00 a.m. - 5:30 p.m.; Sat 8:00 a.m. - Noon. 24/7 available for medical concerns via care team.

Emergency Care

Emergency and urgent care information implies access to Mercy network; no explicit standalone emergency details provided

Services Offered

  • internal medicine
  • primary care
  • lab services
  • x-ray services
  • inpatient and outpatient services
  • care coordination with Mercy specialists
  • Medicare-focused care
  • walk-in hours for established patients
  • phone support hours
  • refills
  • scheduling via MyMercy app
  • extended phone hours

Technology & Equipment

  • lab services
  • x-ray services
  • MyMercy app integration

Team

  • Smith Glynn Callaway — Physician

Insurance & Payment

Languages Spoken

FAQs

Walk-in Hours

Mon., Wed., Thurs, Fri. | 8 a.m. – 12 p.m.; 1 p.m. - 4:30 p.m.

Phone hours

Our new, extended phone hours: M-F | 7 a.m. - 5:30 p.m. Sat | 8 a.m. - noon

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Vitals, Healthgrades, WebMD: No public ratings or reviews available for this specific suite (0)

Patients praise

  • Individual physicians may be described as fantastic or caring by specific patients

Common complaints

  • Long wait times for appointments
  • Difficulty with staff responsiveness and communication
  • Issues with medication refills and prior authorizations
  • Perceived lack of organization in office procedures

"Scheduleing is horrible, 4 months out for an urgent (by PCP) appointment. Why so far out ???"

LocalityBiz (Endocrinology)

"Refills takes weeks, can't get prior authorization for meds theyvare 6-8weeks out they say but it's longer. The office manager can't not get people hired... All the good nurses quit."

LocalityBiz (Endocrinology)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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