Caring Health Center | Affordable High-Quality Health Care Service
Primary Care • Springfield, MA • Since 1995 • 1 main campus (Western Massachusetts, Pioneer Valley) locations
About
Caring Health Center (CHC) is a nonprofit health care provider based in Springfield, Massachusetts, with a presence in Puerto Rico. Founded in 1995, CHC offers affordable, high-quality medical and supportive services across three Springfield sites, including a state-of-the-art pharmacy and the WIC Nutrition Program. It serves about 20,000 patients annually and operates a Wellness Center focusing on nutrition education and physical activity. CHC is notable for its diverse, women-led leadership and long history of federally funded research participation. Contact: main site at 1049 Main Street, Springfield, MA 01103; general phone: (413) 739-1100.
Clinic Type
Primary Care
Address
1049 Main Street, Springfield, MA 01103
Phone
413-739-1100
chuebnertorres@caringhealth.org
Opening Hours
Medical Hours: Monday – Friday 8:30 a.m. – 6:00 p.m.; Saturdays 9:00 a.m. – 3:00 p.m. (at 1049 Main Street location); Behavioral Health Hours: Monday – Friday 8:30 a.m. – 5:00 p.m.; Dental Hours: Monday – Friday 8:30 a.m. – 5:00 p.m.; Pharmacy Hours: Monday – Friday 9:00 a.m. – 7:00 p.m.; Saturdays 9:00 a.m. – 3:00 p.m.
Website
Telehealth
https://caringhealth.org/telehealth-services/
Services Offered
Team
Insurance & Payment
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Languages Spoken
FAQs
Are you accepting new patients?
Yes, Caring Health Center is currently accepting new patients.
How can I set up an appointment or become a patient?
Call 413-739-1100 to speak with Patient Registration staff or complete the form via the provided link to become a patient.
How do I access Telehealth services?
You can schedule Telehealth visits to connect with your provider from home; counseling services are available via telehealth.
What services are offered at the Springfield locations?
Primary care, behavioral health, dental, pharmacy, WIC, nutrition, and related supportive services are available across multiple sites.
What are the hours for the Pharmacy?
Pharmacy hours are Monday–Friday 9:00 a.m. – 7:00 p.m.; Saturday 9:00 a.m. – 3:00 p.m.
Social Media
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What Patients Say
Overall sentiment across review platforms: mixed
- HelpConnectUsa: 3.6/5 (426)
- Facebook: 54% recommend (12)
Patients praise
- Some patients find providers, doctors, and nurses to be kind and professional
- Convenient for quick access to appointments, such as physicals
- Important resource for those seeking services that accept MassHealth or who are uninsured
- Helpful for those needing comprehensive primary care in a community-focused setting
Common complaints
- Difficulties with administrative and office communication, including unresponsiveness and inability to speak directly with providers
- Reports of disorganized scheduling and booking errors
- Complaints about rude or unhelpful front desk and support staff
- Limited parking availability at certain locations
- Significant delays in receiving prior authorizations and medical follow-ups
"The most unprofessional and disorganized dental office I’ve ever dealt with. Do not go to them for dental work. I was explicitly told I had a phone consultation scheduled... yet I received a call yesterday informing me I was supposed to be in the office..."
— Patient review on LocalityBiz"The office part of this medical office is bottom tier. The “receptionist” at this location does not care about any patients and seems annoyed as soon as she needs to help someone... I love my physician, but I will change because of the state of everything else in that office."
— Patient review on BeFitHealthClubs"Caring Health Center in Springfield is highlighted as a convenient, quick-access option for care. Community members note 'how quick you can get in,' making it especially appealing for time-sensitive needs like sports physicals and new-patient appointments."
— Nextdoor user sentiment analysisSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Caring Health Center Opens New Facility, Restores Services on Sumner Avenue - Health Care News — Oct 2, 2025
- Caring Health Center Celebrates 30 Years of Service - Health Care News — Jul 28, 2025
- Springfield health center marks reopening after driver crashes into building — Oct 6, 2025
- Caring Health Center opens new site after last was damaged by out of control driver — Oct 6, 2025
- Caring Health Center Welcomes Dr. Abraham Thomas as Chief Medical Officer - Health Care News — Nov 4, 2025
Information sourced from the clinic's website as of July 11, 2026.
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