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About

Caring Health Center (CHC) is a nonprofit health care provider based in Springfield, Massachusetts, with a presence in Puerto Rico. Founded in 1995, CHC offers affordable, high-quality medical and supportive services across three Springfield sites, including a state-of-the-art pharmacy and the WIC Nutrition Program. It serves about 20,000 patients annually and operates a Wellness Center focusing on nutrition education and physical activity. CHC is notable for its diverse, women-led leadership and long history of federally funded research participation. Contact: main site at 1049 Main Street, Springfield, MA 01103; general phone: (413) 739-1100.

Clinic Type

Primary Care

Address

1049 Main Street, Springfield, MA 01103

Phone

413-739-1100

Email

chuebnertorres@caringhealth.org

Opening Hours

Medical Hours: Monday – Friday 8:30 a.m. – 6:00 p.m.; Saturdays 9:00 a.m. – 3:00 p.m. (at 1049 Main Street location); Behavioral Health Hours: Monday – Friday 8:30 a.m. – 5:00 p.m.; Dental Hours: Monday – Friday 8:30 a.m. – 5:00 p.m.; Pharmacy Hours: Monday – Friday 9:00 a.m. – 7:00 p.m.; Saturdays 9:00 a.m. – 3:00 p.m.

Telehealth

https://caringhealth.org/telehealth-services/

Services Offered

  • primary care
  • telehealth
  • dental
  • behavioral health
  • pediatric
  • reproductive health
  • WIC
  • wellness center
  • pharmacy
  • laboratory Services
  • navigators
  • translation/interpretation services
  • refugee health services
  • Ryan White HIV support services
  • MTM anticoagulation management

Team

  • (Not explicitly listed), Clinical staff including physicians and allied health professionals — Clinical Team

Insurance & Payment

Languages Spoken

  • English
  • Spanish
  • Portuguese
  • Korean
  • Haitian Creole
  • Vietnamese
  • Other languages likely served (multi-ethnic community)

FAQs

Are you accepting new patients?

Yes, Caring Health Center is currently accepting new patients.

How can I set up an appointment or become a patient?

Call 413-739-1100 to speak with Patient Registration staff or complete the form via the provided link to become a patient.

How do I access Telehealth services?

You can schedule Telehealth visits to connect with your provider from home; counseling services are available via telehealth.

What services are offered at the Springfield locations?

Primary care, behavioral health, dental, pharmacy, WIC, nutrition, and related supportive services are available across multiple sites.

What are the hours for the Pharmacy?

Pharmacy hours are Monday–Friday 9:00 a.m. – 7:00 p.m.; Saturday 9:00 a.m. – 3:00 p.m.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • HelpConnectUsa: 3.6/5 (426)
  • Facebook: 54% recommend (12)

Patients praise

  • Some patients find providers, doctors, and nurses to be kind and professional
  • Convenient for quick access to appointments, such as physicals
  • Important resource for those seeking services that accept MassHealth or who are uninsured
  • Helpful for those needing comprehensive primary care in a community-focused setting

Common complaints

  • Difficulties with administrative and office communication, including unresponsiveness and inability to speak directly with providers
  • Reports of disorganized scheduling and booking errors
  • Complaints about rude or unhelpful front desk and support staff
  • Limited parking availability at certain locations
  • Significant delays in receiving prior authorizations and medical follow-ups

"The most unprofessional and disorganized dental office I’ve ever dealt with. Do not go to them for dental work. I was explicitly told I had a phone consultation scheduled... yet I received a call yesterday informing me I was supposed to be in the office..."

Patient review on LocalityBiz

"The office part of this medical office is bottom tier. The “receptionist” at this location does not care about any patients and seems annoyed as soon as she needs to help someone... I love my physician, but I will change because of the state of everything else in that office."

Patient review on BeFitHealthClubs

"Caring Health Center in Springfield is highlighted as a convenient, quick-access option for care. Community members note 'how quick you can get in,' making it especially appealing for time-sensitive needs like sports physicals and new-patient appointments."

Nextdoor user sentiment analysis

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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