Primary and Preventive Care | Baystate Health
Primary Care • Springfield, MA • Since 1873
About
Baystate Health is a nonprofit, academic integrated healthcare system headquartered in Springfield, MA. It operates primarily in Western Massachusetts and provides comprehensive primary and preventive care through: - Baystate Medical Practices: a multi-specialty group with over 700 physicians across 40 care locations, delivering primary care services as part of a broader network. - Health New England (HMO): a regional plan covering residents in parts of Massachusetts and neighboring states, supporting access to preventive and primary care. - Flagship hospital: Baystate Medical Center, the region’s only Level I trauma center, supporting extensive specialty services alongside primary care integration. - System scope: four acute-care hospitals (over 1,000 licensed beds) and a broad network of clinics, with a mission as a nonprofit, community-oriented health system founded in 1873. Key facts: - Location: Springfield, Massachusetts, USA - Services: Primary and preventive care within a larger, nonprofit academic health system - Network: 40 care locations (Baystate Medical Practices) and Health New England HMO - Contact: Main office at 280 Chestnut Street, Springfield, MA 01199; Phone +1 (413) 794-0000 If you’re seeking specific primary care options in Springfield, Baystate Health’s primary care clinics within Baystate Medical Practices are the central entry point, with access to preventive screenings, routine exams, and coordinated specialty referrals through the Baystate system.
Clinic Type
Primary Care
Address
280 Chestnut Street, Springfield, MA 01199, US
Phone
413-794-5412
Medical.StaffOffice@baystatehealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
—
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos




What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 4.7/5 for some individual physicians, though overall practice ratings vary widely (87 reviews (Yelp))
Patients praise
- Some patients report positive, long-term relationships with specific providers
- Appreciation for expert and compassionate care from certain staff members
- Convenience for routine urgent care services noted by some patients
Common complaints
- Difficulties scheduling appointments and long wait times for primary care providers
- Complaints regarding unprofessional or dismissive staff attitude
- Issues with billing systems and communication of charges
- Difficulties with administrative tasks and follow-up care
"My partner still goes here and his recent experience for the past 3 months has also been very unprofessional, for example it took a whole month to get paperwork back that they couldn’t find at first."
— LocalityBiz Review"Been a patient here since I was a baby... it seems nearly impossible to get in with their primary care doctor who’s been nothing but the best... I refuse to see any other provider in this office as they are always dismissive."
— LocalityBiz Review"Dr. Sadaya-Conda is the best primary care physician I've had in my 65 years. She is thorough, knowledgeable, kind, and actually takes the time to explain, ask questions, etc."
— Springfield Primary Care ReviewsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Baystate Health Expands Primary Care Network - Health Care News — May 1, 2026
- Kayla R. Lusnia - Physician Assistant in Springfield, MA — May 14, 2026
- Baystate Health Expands Primary Care Network in Western MA and Northern CT - World Today Journal — May 3, 2026
- Baystate Health expands services in Springfield and CT | WWLP — May 2, 2026
- Baystate Health expands medical services in Ware — Feb 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Springfield
Springfield Hospital, Inc. is a nonprofit, not-for-profit critical access hospital based in Springfield, Vermont. It operates under the Springfield Medical Care Systems umbrella and serves Windsor, Windham, and parts of Bennington counties in Vermont, plus portions of Sullivan and Cheshire counties in New Hampshire. Services include inpatient and outpatient care, 24-hour emergency care, adult day care, and a broad range of specialty services, with a dedicated inpatient mental health program at The Windham Center in Bellows Falls, VT. The organization has 46 employees (up ~9 since last year) and annual revenue around $50 million. Headquarters and primary locations are in Springfield, VT, with three listed US offices. If you’re seeking patient information, price transparency, financial/insurance assistance, medical records, or community resources, Springfield Hospital provides resources and contact options through its site.
Caring Health Center (CHC) is a nonprofit health care provider based in Springfield, Massachusetts, with a presence in Puerto Rico. Founded in 1995, CHC offers affordable, high-quality medical and supportive services across three Springfield sites, including a state-of-the-art pharmacy and the WIC Nutrition Program. It serves about 20,000 patients annually and operates a Wellness Center focusing on nutrition education and physical activity. CHC is notable for its diverse, women-led leadership and long history of federally funded research participation. Contact: main site at 1049 Main Street, Springfield, MA 01103; general phone: (413) 739-1100.
Summary: Western Medicine Family Physicians is a small primary care practice in southwest Ohio (Enon/Fairborn area) under Mercy Health Springfield. It operates as a family medicine clinic with an in-house laboratory, offering patient-centered, holistic preventative care and management of chronic illnesses for all ages, from birth to elderly. The practice emphasizes urgent care capability, convenient access, and a focus on keeping patients well long-term. The clinic appears to have a very small staff (2 employees listed) and serves multiple offices in the region, including Fairborn and Enon, Ohio. Contact options include local phone numbers for scheduling and inquiries. If you’re specifically seeking primary care offices in Springfield, OH, Mercy Health Springfield-affiliated options near Fairborn/Enon include: - 7774 Dayton Springfield Rd, Fairborn, OH 45324 - Fairborn, OH (location listings under Western Medicine Family Physicians)
Ohio Valley Surgical Hospital (Springfield, OH) is a privately held healthcare facility offering inpatient and outpatient surgical services, diagnostic imaging, physical and occupational therapy, and related pre- and post-surgical care. Founded in 2009 and headquartered in Springfield, it operates four offices in the area and employs about 74 staff. Key services include surgical care, breast center care, sports medicine, and general health care for patients in the Springfield region. Contact: 937.521.3900.
Comparing your options?
See other primary care clinics in Springfield, or search the full directory by insurance, ratings, and more.

