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About

Baystate Health is a nonprofit, academic integrated healthcare system headquartered in Springfield, MA. It operates primarily in Western Massachusetts and provides comprehensive primary and preventive care through: - Baystate Medical Practices: a multi-specialty group with over 700 physicians across 40 care locations, delivering primary care services as part of a broader network. - Health New England (HMO): a regional plan covering residents in parts of Massachusetts and neighboring states, supporting access to preventive and primary care. - Flagship hospital: Baystate Medical Center, the region’s only Level I trauma center, supporting extensive specialty services alongside primary care integration. - System scope: four acute-care hospitals (over 1,000 licensed beds) and a broad network of clinics, with a mission as a nonprofit, community-oriented health system founded in 1873. Key facts: - Location: Springfield, Massachusetts, USA - Services: Primary and preventive care within a larger, nonprofit academic health system - Network: 40 care locations (Baystate Medical Practices) and Health New England HMO - Contact: Main office at 280 Chestnut Street, Springfield, MA 01199; Phone +1 (413) 794-0000 If you’re seeking specific primary care options in Springfield, Baystate Health’s primary care clinics within Baystate Medical Practices are the central entry point, with access to preventive screenings, routine exams, and coordinated specialty referrals through the Baystate system.

Clinic Type

Primary Care

Address

280 Chestnut Street, Springfield, MA 01199, US

Phone

413-794-5412

Email

Medical.StaffOffice@baystatehealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 4.7/5 for some individual physicians, though overall practice ratings vary widely (87 reviews (Yelp))

Patients praise

  • Some patients report positive, long-term relationships with specific providers
  • Appreciation for expert and compassionate care from certain staff members
  • Convenience for routine urgent care services noted by some patients

Common complaints

  • Difficulties scheduling appointments and long wait times for primary care providers
  • Complaints regarding unprofessional or dismissive staff attitude
  • Issues with billing systems and communication of charges
  • Difficulties with administrative tasks and follow-up care

"My partner still goes here and his recent experience for the past 3 months has also been very unprofessional, for example it took a whole month to get paperwork back that they couldn’t find at first."

LocalityBiz Review

"Been a patient here since I was a baby... it seems nearly impossible to get in with their primary care doctor who’s been nothing but the best... I refuse to see any other provider in this office as they are always dismissive."

LocalityBiz Review

"Dr. Sadaya-Conda is the best primary care physician I've had in my 65 years. She is thorough, knowledgeable, kind, and actually takes the time to explain, ask questions, etc."

Springfield Primary Care Reviews

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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