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Clinic Type

Radiology & Imaging

Address

3640 Main St., Suite 101, Springfield, MA 01107

Phone

413-781-9000

Email

CustomerService@RAYUSradiology.com

Opening Hours

Mon–Fri: limited public hours shown; call to confirm appointment availability

Services Offered

  • MRI
  • CT
  • X-ray
  • Injections and Biopsies
  • Open MRI
  • 3T MRI
  • High-field MRI
  • MR enterography
  • Lung cancer screening
  • Fluoroscopy
  • Women's imaging

Technology & Equipment

  • MRI
  • CT
  • X-ray
  • Open MRI
  • 3T MRI
  • High-field MRI
  • MR enterography
  • Fluoroscopy

Team

  • Mihran Artinian, MD — Neuroradiologist
  • John Falardeau, MD — Musculoskeletal Radiologist
  • Stephen Karshbaum, MD — Diagnostic Radiologist
  • Owen Maddox, MD — Interventional Radiologist
  • Samuel Madoff, MD — Medical Director
  • Joel Newman, MD — Musculoskeletal Radiologist
  • Damon Spitz, MD — Musculoskeletal Radiologist

Insurance & Payment

  • Most major insurance plans

We accept most major insurance plans, including auto accident, workers’ compensation and government-funded programs. In most cases, we are an in-network provider; verify coverage with your plan for pre-authorization.

Secure online payment portal, Cash, Credit/Debit, Self-pay options

Languages Spoken

—

Pricing

  • Call for personalized price estimate; global bill may include technical and professional fees; Medicare patients may receive separate bills for scan and radiologist interpretation.

FAQs

What services are available at this Springfield location?

MRI, CT, X-ray, injections and biopsies, and other imaging services.

How can I schedule an appointment?

Call 413-781-9000 to schedule an appointment.

Schedule an Appointment

Call to make an appointment or ask questions. We’re happy to help and are often able to schedule patients on short notice.

How to contact for scheduling

Call 413-781-9000 to schedule your appointment today.

Parking

Free, convenient parking.

What to bring to appointment

Insurance card; arrive 15 minutes before your appointment.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Facebook (RAYUS Radiology): 86% recommendation rate (16 reviews (Facebook))
  • Birdeye (MRI Center of Springfield): 5.0/5 stars (2 reviews)
  • Expected Healthcare (Baystate Radiology & Imaging): 4.2/5 stars (5 reviews)

Patients praise

  • Technicians and clinical staff are frequently described as kind, professional, and empathetic, particularly with anxious or claustrophobic patients
  • Clean and comfortable facility environments
  • Efficient and quick service once seen by medical staff
  • Helpful and accommodating scheduling experiences mentioned by some patients

Common complaints

  • Billing and insurance processing issues, including incorrect co-pay information and difficulty reaching billing departments
  • Customer service complaints, including reports of rude or dismissive staff during phone interactions or check-in
  • Long wait times for appointments or imaging services
  • Difficulty resolving administrative or scheduling inquiries

"My MRI Technician, Christina, was excellent! Treating me with empathy, patience and genuine concern of my physical challenges during this process."

— Patient Review, RAYUS Radiology

"Their billing department is an absolute nightmare. They billed our insurance wrong for a procedure that was covered and then years later hired a debt collection company to go after the money."

— Patient Review, RAYUS Radiology

"Lady at front desk extremely rude and unfit for customer service."

— Patient Review, Greater Springfield MRI at Mercy Medical Center

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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