Banner Lassen Medical Center
Internal Medicine • Susanville, CA • Since 1999
About
Banner Health is a nonprofit health system based in Phoenix, Arizona. It operates 33 hospitals and numerous facilities across multiple Western states (Arizona, California, Colorado, Nebraska, Nevada, Wyoming) and provides a full range of services including emergency, hospital care, primary care, labs, rehabilitation, hospice, and outpatient surgery. Banner also runs affiliated health plans (Banner Medicare Advantage and Banner University Family Care) and a joint venture with Aetna. The organization was formed in 1999 from the merger of Samaritan Health System and Lutheran Health Systems.
Clinic Type
Internal Medicine
Address
1800 Spring Ridge Dr
Phone
(530) 252-2000
Privacy@BannerHealth.com
Opening Hours
24 hours Sunday Open 24 hours
Emergency Care
24 hours
Services Offered
Insurance & Payment
Please check your own plan for details.
Visa, MasterCard, American Express, Discover, Pay portion at time of visit, remaining balance due in 30 days
Languages Spoken
—
Pricing
FAQs
Do you accept insurance at Banner Lassen Medical Center?
Most major insurance accepted.
What insurance plans are accepted?
Most major insurance accepted. Please check your own plan for details.
What payment methods are accepted?
We accept Visa, MasterCard, American Express and Discover. Any remaining balance is due within 30 days.
Do you accept cash or personal checks?
Our locations no longer accept cash or personal checks. Please check your preferred payment method before your visit.
What are the hours of operation?
Location hours show Open 24 hours daily.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades: Patient Experience Rating: 61% patients who gave a rating of 9 or 10; 54% would definitely recommend (both 19% lower than national average) (Not stated in provided snippet)
- MedicalRecords.com: 2.9 (12 reviews)
- Healthgrades (recommendation stat): 88% of patients willing to recommend (US News) (Not stated in provided snippet)
- WEBMD (Doctor): Patient satisfaction poll: recommendation yes (0), no (1); doctors listened yes (0), no (1); follow-up yes (0), no (1); clear instructions yes (0), no (1); facilities kept clean yes (0), no (1) (Implied 1 respondent (counts show 1 'No' per question))
- Yelp: Qualitative reviews (no star rating shown in snippet) (Not stated in provided snippet)
Patients praise
- Staff friendliness and caring for quick check-in/ER/X-ray experiences
- Clean, fast, and clear communication from staff/ER doctor
- Labor and Delivery nurses described as awesome, caring, accommodating
Common complaints
- Busy/overwhelmed care and staffing concerns leading to delays or 'influx of patients'
- Inconsistent doctor experience and issues with treatment outcomes (e.g., surgeries and screws)
- Patient basic needs not met (example: denied food for days while pregnant)
- Billing confusion
- Low patient satisfaction on some rating sites
"“Everything we needed for a quick check in. Staff was friendly and caring. X-Ray staff quick and kind …”"
— Yelp review snippet"“It’s hit n miss or pay your money and take your chances. Different doctors make a big difference.”"
— MedicalRecords.com review snippet"“Doesnt feed their patients. Friend of mine went 3 days while pregnant without eating because they denied her food.”"
— MedicalRecords.com review snippetSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Banner Lassen Medical Center - Medicare — May 13, 2026
- Banner Health Announces Sale of Banner Lassen Medical Center to Healthside Partners | Banner Health
- Banner Lassen Medical Center - Banner Health - Price Transparency | PayerPrice
- California Region: Financial Assistance | Banner Health — Nov 4, 2025
- Banner Health Announces Sale Agreement for Banner Lassen Medical Center - Quorum Health — Jun 22, 2026
Information sourced from the clinic's website as of July 10, 2026.
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