Banner Lassen Medical Center
Primary Care • Susanville, CA • Since 1999
About
Banner Health is a nonprofit health system based in Phoenix, Arizona. It operates 33 hospitals and numerous facilities across multiple Western states (Arizona, California, Colorado, Nebraska, Nevada, Wyoming) and provides a full range of services including emergency, hospital care, primary care, labs, rehabilitation, hospice, and outpatient surgery. Banner also runs affiliated health plans (Banner Medicare Advantage and Banner University Family Care) and a joint venture with Aetna. The organization was formed in 1999 from the merger of Samaritan Health System and Lutheran Health Systems.
Clinic Type
Primary Care
Address
1800 Spring Ridge Dr, Susanville, CA 96130
Phone
(530) 252-2000
Privacy@BannerHealth.com
Opening Hours
Location hours: Monday Open 24 hours; Tuesday Open 24 hours; Wednesday Open 24 hours; Thursday Open 24 hours; Friday Open 24 hours; Saturday Open 24 hours; Sunday Open 24 hours
Emergency Care
24-hour emergency services
Services Offered
Insurance & Payment
Please check your own plan for details.
Visa, MasterCard, American Express, Discover, Cash or personal checks may be limited or not always accepted
Languages Spoken
Pricing
FAQs
What are the visitation hours?
Visitation hours are 6 a.m. to 10 p.m.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades/Women's Choice Award data: 61% to 65% patient recommendation rate (Not explicitly stated total count)
- MedicalRecords.com: 2.9 out of 5 (12 reviews)
- Placewing: 2.8 out of 5 (35 reviews)
Patients praise
- Some patients report positive interactions with specific doctors and nurses
- Labor and Delivery staff highly regarded by some patients
- Quick and efficient care for minor emergencies like X-rays and stitches
- Friendly and caring staff experiences reported in some instances
Common complaints
- Concerns about staffing levels and staff competence
- Reports of rude or unprofessional behavior by ER staff
- Difficulty with billing and administrative processes
- Limitations of facilities and equipment, such as lack of an ICU
- Reports of poor patient care or treatment outcomes
"I would love to recognize Kelly who works in the O.B department, as she checked on me and tended to all needs."
— MedicalRecords.com review"ER staff rude. Unprofessional. I was in crisis and the staff laughed at me. I am a Veteran. Have had to call the billing Dept. many times to correct billing issues to VA."
— Placewing reviewSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Banner Lassen Medical Center - Medicare — May 13, 2026
- Banner Health Announces Sale of Banner Lassen Medical Center to Healthside Partners | Banner Health
- Banner Lassen Medical Center - Banner Health - Price Transparency | PayerPrice
- California Region: Financial Assistance | Banner Health — Nov 4, 2025
- Banner Health Announces Sale Agreement for Banner Lassen Medical Center - Quorum Health — Jun 22, 2026
Information sourced from the clinic's website as of July 10, 2026.
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- The California Department of Health Care Access and Information (HCAI) is a California state government agency focused on expanding equitable access to health care and assessing California’s healthcare delivery systems. - Formerly OSHPD, HCAI continues programs it has administered since 1978 and is a leader in collecting and disseminating health-care data. - Headquartered in Sacramento, HCAI has about 318 employees and operates multiple offices across California (and one in Austin, TX per listed locations). - Key details: founded 1978; industry: Hospitals and Health Care; status: active; ownership: private; main website: hcai.ca.gov; phone: 1-196-841-0755.
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