Banner Lassen Medical Center
Urgent Care • Susanville, CA • 1 location at Susanville locations
About
Banner Lassen Medical Center Emergency Room in Susanville, CA is a 24-hour emergency department located at 1800 Spring Ridge Drive. The facility accepts most major insurance plans and credit card payments, prioritizing life-threatening situations first. For non-emergency care, Banner Health Urgent Care locations are available for shorter wait times and reduced costs.
Clinic Type
Urgent Care
Address
1800 Spring Ridge Dr, Susanville, CA 96130
Phone
(530) 252-2000
Privacy@BannerHealth.com
Opening Hours
Monday-Sunday: Open 24 hours
Emergency Care
Emergency Room
Services Offered
Insurance & Payment
Please check your own plan for details.
We accept Visa, MasterCard, American Express, Discover, Visa
Languages Spoken
—
Pricing
FAQs
What are the hours for Banner Lassen Medical Center Emergency Room?
Location hours indicate Open 24 hours every day of the week.
Do you accept cash or personal checks at Banner Lassen Medical Center Emergency Room?
Our locations no longer accept cash or personal checks. Please check your preferred payment method before your visit.
What insurance plans are accepted?
Most major insurance accepted. Please check your own plan for details.
What payment methods are accepted?
We accept Visa, MasterCard, American Express and Discover. Any remaining balance is due within 30 days.
What should I do for life-threatening conditions?
Go to the nearest emergency room or dial 911.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp/MapQuest/PlaceWing: approx. 2.5 to 2.8 out of 5 stars (approx. 23 to 35 reviews (platform dependent))
- Medicare/CMS/Healthgrades (official reporting): 61% to 88% willingness to recommend (official patient experience surveys vary by metric) (Based on standardized CMS HCAHPS patient experience survey data)
Patients praise
- friendly and caring staff in some instances
- some patients found the medical personnel to be clear, concise, and dedicated
- positive experiences with specific departments like X-ray
Common complaints
- reports of unprofessional and rude staff behavior
- concerns regarding wait times for service and appointments
- billing and administrative communication issues
- some patients perceived a lack of adequate emergency resources or equipment for severe conditions
"Everything we needed for a quick check in. Staff was friendly and caring. X-Ray staff quick and kind and the ER doc on call was clear and concise..."
— Yelp review"Don't you expect that when you visit the emergency room that the intake person who requests your health insurance card, ID card and even your social security number will enter it in their..."
— Yelp review"ER staff rude. Unprofessional. I was in crisis and the staff laughed at me. I am a Veteran. Have had to call the billing Dept. many times to correct billing issues to VA."
— PlaceWing reviewSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Banner Health Announces Sale Agreement for Banner Lassen Medical Center - Quorum Health — Jun 22, 2026
- Banner Lassen Medical Center to be Sold to Affiliate of Quorum Health | SusanvilleStuff.com — Jul 6, 2026
- Banner Health Announces Sale Agreement For Banner Lassen Medical Center - SierraDailyNews.com — Jun 30, 2026
- Banner Health announces sale agreement for Banner Lassen Medical Center to Quorum Health affiliate Healthside Partners - Lassen News — Jun 29, 2026
- Banner to sell California hospital to Quorum affiliate — Jun 30, 2026
Information sourced from the clinic's website as of July 10, 2026.
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Northeastern Rural Health Clinics in Susanville, CA provides urgent care, primary care, dental services, and specialty services. The clinic offers in-person visits and telemedicine for conditions including cold, flu, urinary tract infections, and pink eye, and accepts Medicare, Medi-Cal, Partnership, and most commercial insurance.
Northeastern Rural Health Clinics (NRHC) in Susanville, CA provides urgent care, primary care, and preventive health services. The clinic treats urgent medical conditions not considered emergencies that require care within 24 hours, such as sprains, cuts requiring stitches, fever, and minor fractures. Services are available regardless of ability to pay.
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