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About

Helio Health, Inc. is a Syracuse-based nonprofit founded in 1920 that provides comprehensive substance use and mental health treatment and support services. Services include drug and alcohol withdrawal and stabilization, inpatient and outpatient rehab, gambling treatment, child/adolescent services, peer support, and family interventions and training. They offer short-term residential housing and a broad range of clinical services for addiction and mental health disorders. Helio Health operates 12 offices nationwide (primarily in New York) with HQ at 329 North Salina Street, Syracuse. Mission: promote recovery from substance use and mental health issues. Contact: (315) 474-5506 or 315-471-1564. Website: helio.health.

Clinic Type

Substance Use Services

Address

329 North Salina Street, Syracuse, NY 13203, US

Phone

(844) 777-4728

Email

Recruiting@helio.health

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Substance Use Treatment
  • Mental Health Disorders Treatment
  • Outpatient Treatment
  • Certified Community Behavioral Health Clinic
  • In-community/Community-Based Services
  • Training Institute/Professional Training
  • Volunteer/Employment opportunities
  • Recovery Support

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Rehab.com (Inpatient): 3.0/5 (30 reviews)
  • Recovery.com: 2.8/5 (46 reviews)
  • ProjectKnow.com / Alcohol.org: 3.1/5 (18 reviews)
  • Rehab.com (Outpatient/Meadows): 3.08/5 (113 reviews)

Patients praise

  • access to same-day appointments or intake in some cases
  • appreciation for specific individual staff members who are viewed as helpful or caring
  • noted effectiveness of certain therapists and prescribers for individual patient outcomes

Common complaints

  • reports of rude, condescending, or hostile staff
  • perceived lack of individualized treatment or personalized care
  • complaints about poor food quality and uncomfortable facility conditions
  • concerns regarding communication, including difficulty reaching staff by phone
  • instances of administrative errors, such as unauthorized sharing of patient contact information
  • perceived inadequate medical supervision and lack of engagement during detox programs

"This is the worse place I have ever seen. The staff are rude, inconsiderate, and lack a basic knowledge of addiction and detox. I will never recommend my worse enemy to this hell hole!!!!!"

ProjectKnow.com / Alcohol.org

"Helio Health gave my full name, my phone number and my address to a local taxi company WITHOUT MY CONSENT and won't let me file any kind of formal complaint."

Rehab.com (Meadows)

"The doctors are no good. They do the minimum to help to your recovery process, and they don't care at all if you are comfortable or not."

Rehab.com

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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