Helio Health | Home | Substance Use & Mental Health Disorders ...
Substance Use Services • Syracuse, NY • Since 1920
About
Helio Health, Inc. is a Syracuse-based nonprofit founded in 1920 that provides comprehensive substance use and mental health treatment and support services. Services include drug and alcohol withdrawal and stabilization, inpatient and outpatient rehab, gambling treatment, child/adolescent services, peer support, and family interventions and training. They offer short-term residential housing and a broad range of clinical services for addiction and mental health disorders. Helio Health operates 12 offices nationwide (primarily in New York) with HQ at 329 North Salina Street, Syracuse. Mission: promote recovery from substance use and mental health issues. Contact: (315) 474-5506 or 315-471-1564. Website: helio.health.
Clinic Type
Substance Use Services
Address
329 North Salina Street, Syracuse, NY 13203, US
Phone
(844) 777-4728
Recruiting@helio.health
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Insurance & Payment
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Languages Spoken
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What Patients Say
Overall sentiment across review platforms: negative
- Rehab.com (Inpatient): 3.0/5 (30 reviews)
- Recovery.com: 2.8/5 (46 reviews)
- ProjectKnow.com / Alcohol.org: 3.1/5 (18 reviews)
- Rehab.com (Outpatient/Meadows): 3.08/5 (113 reviews)
Patients praise
- access to same-day appointments or intake in some cases
- appreciation for specific individual staff members who are viewed as helpful or caring
- noted effectiveness of certain therapists and prescribers for individual patient outcomes
Common complaints
- reports of rude, condescending, or hostile staff
- perceived lack of individualized treatment or personalized care
- complaints about poor food quality and uncomfortable facility conditions
- concerns regarding communication, including difficulty reaching staff by phone
- instances of administrative errors, such as unauthorized sharing of patient contact information
- perceived inadequate medical supervision and lack of engagement during detox programs
"This is the worse place I have ever seen. The staff are rude, inconsiderate, and lack a basic knowledge of addiction and detox. I will never recommend my worse enemy to this hell hole!!!!!"
— ProjectKnow.com / Alcohol.org"Helio Health gave my full name, my phone number and my address to a local taxi company WITHOUT MY CONSENT and won't let me file any kind of formal complaint."
— Rehab.com (Meadows)"The doctors are no good. They do the minimum to help to your recovery process, and they don't care at all if you are comfortable or not."
— Rehab.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Honoring BIPOC Mental Health Awareness Month - Helio Health — Jul 30, 2025
- Licensed Mental Health/Substance Use Disorder Counselor II - Open Access — May 29, 2026
- Helio Health Inc: The $108 Million Nonprofit With a Pattern | Syracuse NY — Mar 1, 2026
- Residential Specialist — Jun 2, 2026
- 911 Diversion Specialist Fri - Mon 3pm - 11pm (30) — Jun 2, 2026
Information sourced from the clinic's website as of July 11, 2026.
More substance use services clinics in Syracuse
Liberty Resources in Syracuse offers outpatient Substance Use Disorder (SUD) services as part of its behavioral health and recovery programs. Their SUD outpatient services are tailored to individual needs and are designed to support recovery within the broader scope of wholehearted health, integrating physical and mental health care. The organization focuses on holistic, person-centered care and operates within Liberty Resources’ broader suite of services, including behavioral health, crisis services, and family/early childhood supports. If you’re seeking outpatient SUD help in Syracuse, Liberty Resources provides structured outpatient options as part of their continuum of care.
Summary: The NYS Office of Addiction Services and Supports (OASAS) is New York State’s single state agency coordinating addiction prevention, treatment, and recovery services. It plans, regulates, and oversees the state’s chemical dependence and gambling treatment system, licenses and funds about 1,300 local programs, and directly operates 12 addiction treatment centers serving roughly 10,000 inpatients annually. The agency ensures quality of care through inspections and compliance with state/national standards, and it coordinates state-federal relations in addiction services. Headquarters are in New York, NY, with three offices statewide (Albany and New York City regions). Key details: - Type: Government agency (Industry: Government Administration) - Headquarters: New York, NY - Contacts: Email communications@oasas.ny.gov; Phone +1 518 473 3460 - Address examples: 501 7th Avenue, New York, NY 10018 (HQ); 1450 Western Ave, Albany, NY 12203 - Services: Prevention, treatment, recovery; licenses and funds ~1,300 programs; operates 12 inpatient centers; serves ~110,000 individuals daily across programs (various services) - Website: oasas.ny.gov If you’re specifically looking for Syracuse-related information, note that the summary does not list a Syracuse location; OASAS has three offices nationwide with the examples above. For Syracuse-specific programs or contacts, you may want to check the official site or call the listed general contact to be directed to the closest regional office.
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