Home - Primary Care of Western New York, LLP
Primary Care • Tonawanda, NY • 3 convenient locations locations
About
Primary Care of Western New York, LLP (Primary Care of WNY) is a private, team-based family medicine group based in Williamsville, NY, with 6 offices across Western New York, including locations in Kenmore, Williamsville, Lancaster, and Wheatfield. They serve patients of all ages, emphasizing long-term, family-centered care. The practice is among the region’s larger family medicine groups, offering comprehensive care through 29 employees and a network of providers including physician partners, operational and clinical leadership, and support staff. Key points: - Services: Family medicine for all ages; emphasis on lifelong relationships and team-based care. - Locations: 6 offices across WNY (including HQ at 30 N Union Rd, Williamsville, and 2780 Delaware Ave, Kenmore). - Contact: Main phone 716-839-8000. - Type: Privately held healthcare provider in the Hospitals and Health Care industry. - Website: primarycarewny.com If you’re specifically looking for Tonawanda area services, note that Tonawanda isn’t listed among the six offices; the closest locations are in Williamsville, Kenmore, Lancaster, and Wheatfield. Consider calling the main line to confirm the nearest Tonawanda-affiliated or newly opened office.
Clinic Type
Primary Care
Address
30 N Union Rd, Williamsville, New York 14221, US
Phone
716-839-8000
—
Opening Hours
PCWNY offers three convenient locations and office hours, including evenings and Saturdays.
Services Offered
—
Team
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye/Google: 2.3/5 stars (272 reviews (aggregated on Birdeye))
Patients praise
- Some patients report attentive, professional, and knowledgeable care from specific doctors and PAs
- Appreciation for providers who listen and address concerns holistically
- Positive experiences with specific providers helping patients feel heard and cared for
Common complaints
- Difficulty reaching office by phone (long hold times, no return calls)
- Concerns regarding office management and administrative efficiency (refill requests, paperwork, scheduling)
- Perceived lack of empathy or care from some staff/providers
- Negative experiences with billing and customer service communication
"The telephone service is terrible. They never answer their phone. You can be on hold for an hour or possibly longer if you decide to hold."
— WebMD user review"I have had nothing but amazing experiences with every provider I have had here. I have been a patient for 7 years and all I can say is these providers truly care about their patients."
— LocalityBiz user review"This is the worst doctors office ever.!!!! They have tons of doctors but won’t let you switch doctors if you decide you want to see someone else, they are nasty to you when you ask..."
— LocalityBiz user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Isabella Menza, PA-C - Primary Care of Western New York, LLP — Apr 3, 2026
- Karen Lauricella, NP - Trinity Medical — Oct 15, 2025
- The Vital Role of Primary Care Physicians Highlighted During National Primary Care Week - Buffalo Healthy Living Magazine — Oct 1, 2025
- Kimberly A. Pierce, NP, BC - Trinity Medical — Oct 15, 2025
- Buffalo Healthy Living News: Williamsville Primary Care Center Welcomes New Physician — Jun 17, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Tonawanda
UBMD Primary Care is a nonprofit, family-friendly primary care group in Western New York, part of UBMD Physicians’ Group. They serve all ages (from newborns to seniors) and operate 5 offices nationwide, with a Tonawanda location at 2465 Sheridan Drive, Tonawanda, NY 14150. The organization was founded in 1969 and is headquartered in Williamsville, NY. Key contact: +1 716 688 9641. Notable ongoing updates include a part-time addition from Dr. Jeffrey Yu joining UBMD Pediatrics in Tonawanda starting January (visit the supplied link for appointment requests).
Sheridan Medical Group (SMG) is a Tonawanda, NY-based primary care practice founded in 2003. It operates as a private partnership with 4 employees and annual revenue around $29.8M. SMG delivers integrated, evidence-based care across ages, with services spanning primary care, physical therapy, sleep, mental/behavioral health, nutrition, mindfulness, pharmacy consultation, labs/tests, and patient-centered medical home (PCMH) those with level-3 PCMH status. The group emphasizes interdisciplinary collaboration, a flat organizational structure, and patient-focused workshops. Offices located in Tonawanda and Grand Island, NY. Contact: 716-447-1286 / 716-332-4476. Website: sheridanmedgroup.com.
Comparing your options?
See other primary care clinics in Tonawanda, or search the full directory by insurance, ratings, and more.