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Upstate Family Health Center

Family Medicine • Utica, NY • Since 2016

About

Upstate Family Health Center, Inc. is a nonprofit, licensed health care provider offering family health services to all ages in the Mohawk Valley, based in Utica, NY (HQ: 1001 Noyes St, Utica). Founded in 2016, it operates as a 501(c)(3) Article 28 health center with four offices across the region, including locations in Utica and Rome. The center focuses on general family health care and is part of the hospitals/health care industry. Contact: 315-624-9470. Website: upstatefamilyhealthcenter.org.

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Clinic Type

Family Medicine

Address

1001 Noyes St, Utica, NY 13502

Phone

315-624-9470

Email

admin@ufhcinc.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.upstatefamilyhealthcenter.org/

Services Offered

Family medicine
primary care
care for individuals of all ages

Insurance & Payment

Medicaid
Managed Medicaid
Fidelis
Blue Options
United Health Care
Child & Family Plus Plans
Medicare
most private insurance companies

Sliding fee scale based on eligibility.

Payment plans, assistance in finding best method of payment, sliding fee scale based on eligibility, methods of payment assistance (staff will assist in finding best method)

Savings plan: Sliding fee scale/community discount based on eligibility

Languages Spoken

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FAQs

What plans and insurances are accepted?

Medicaid, Managed Medicaid, Fidelis, Blue Options, United Health Care, Child & Family Plus Plans, Medicare and most private insurance companies; sliding fee scale based on eligibility.

What is the organization?

Upstate Family Health Center, Inc. is a 501(c)(3), not-for-profit, Article 28 licensed health care center offering family health care services.

What insurance plans are accepted?

Medicaid, Managed Medicaid (Fidelis, Blue Options, United Health Care), Child & Family Plus Plans, Medicare, and most private insurance companies.

Is there a sliding fee scale or community discount?

Yes, there is a sliding fee scale/community discount based on eligibility.

Is there a Health Insurance Navigator available?

Yes, health insurance navigator is available every Thursday from 10am to 1pm to assist uninsured patients in finding coverage.

What is the mission or focus of Upstate Family Health Center, Inc.?

A 501(c)(3) not-for-profit Article 28 licensed health care center offering family health care services to individuals of all ages with a continuum of care focusing on the patient as a whole.

What is the goal regarding access to care?

To ensure ability to pay does not hinder access to care; staff assist in finding the best payment method.

Social Media

Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: negative

Clinic Finder: 3.2/5 (160 reviews)

Patients praise

Availability of primary care and general medicine services
Efforts to reduce barriers to access for the community
Individual providers sometimes received high ratings for care quality

Common complaints

Difficulty reaching staff via phone or long hold times
Concerns regarding unprofessionalism and lack of follow-up on messages
Issues with medication management and prescription refills
Perceived lack of compassion or dismissal of patient concerns
High turnover of medical providers making continuity of care difficult
Administrative/billing issues and poor management oversight

"Never dealt with a Dr. Office that is so unprofessional! Good luck getting anyone on the phone as their number directs you to a call center where you'll be on hold for hours and they will just transfer you to a voice-mail where nobody returns your calls."

— LocalityBiz Review

"It takes a long time to get in as a patient, and when you do they dismiss your concerns regarding your health."

— LocalityBiz Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].