Behavioral Health - Waco Family Medicine
Behavioral Health & Counseling • Waco, TX • Since 1969
About
Behavioral Health - Waco Family Medicine - Waco Family Medicine offers integrated behavioral and mental health services for children and adolescents as part of their primary care. - Services include evaluation, counseling, and collaboration with other medical disciplines within their care system. - The aim is to provide accessible, coordinated behavioral health support within the family medicine setting, as part of comprehensive primary care and wellness.
Clinic Type
Behavioral Health & Counseling
Address
1600 Providence Dr, Waco, Texas 76707, US
Phone
254-313-4500
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What types of behavioral health services are offered?
We provide personalized psychotherapy and counseling for depression, trauma, behavioral challenges, and life changes, with treatment plans developed and flexible session frequency.
Who can access these services?
Services are available for children and adults and coordinated with a Waco Family Medicine primary medical provider.
How do I get started with Behavioral Health at Waco Family Medicine?
Call 254-313-4500 to find a location and begin scheduling. Find a Location option is available on the site.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Central): 3.1/5 (185 reviews)
- Birdeye (Hillsboro): 4.5/5 (165 reviews)
- Birdeye (Temple Downtown): 3.8/5 (20 reviews)
Patients praise
- Some patients report high-quality, attentive, and knowledgeable care from specific providers
- Convenience of integrated services at certain locations
- Positive experiences with laboratory staff and specific nursing teams
Common complaints
- Long wait times and difficulties reaching the office via phone
- Perceived dismissiveness or lack of attentiveness from some medical staff and providers
- Challenges with administrative processes like referrals and appointment scheduling
- Instances of reported unprofessionalism or rudeness from front desk staff
"The slowest doctor office I've ever dealt with, not only when I call I can never get ahold of anyone... but when we do have a appointment waiting in the room for a hour + just to be seen."
— Birdeye (Central) Review"The phlebotomist in the lab here is an angel!!! She is super kind and understanding... Dr. Marshall is a great caring doctor who's extremely thorough as well."
— Birdeye (Hillsboro) Review"Mercedes Charles is a horrible, horrible doctor. She refuses to listen to her patient’s needs... and is just plain useless as a PCD."
— Bellmead Location ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Waco ISD partners with Waco Family Medicine for student mental health services — Dec 1, 2025
- Kimberly Trippodo — Jun 14, 2026
- New Waco ISD program brings behavioral health care directly to students | kcentv.com — Dec 8, 2025
- Pilot program means Waco ISD middle schoolers can find therapy down the hall - The Waco Bridge — Nov 24, 2025
- More students struggling with mental health, Waco ISD brings help to campuses — Dec 8, 2025
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health & counseling clinics in Waco
Heart of Texas Behavioral Health Network (HOTBHN) is a government mental health agency serving McLennan, Bosque, Falls, Freestone, Hill, and Limestone counties in Texas. Based in Waco (HQ: 110 S. 12th St, Waco, TX 76701), it operates as both a Local Mental Health Authority (LMHA) and Local Intellectual and Developmental Disabilities Authority (LIDDA). The organization offers 24/7 crisis services at 1-866-752-3451. HOTBHN was founded in 1968 and employs about 74 staff. Website: hotbhn.org (also listed as hotrmhmr.org in some references). Contact: (254) 752-3451.
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