Heart of Texas Behavioral Health Network
Behavioral Health & Counseling • Waco, TX • Since 1968
About
Heart of Texas Behavioral Health Network (HOTBHN) is a government mental health agency serving McLennan, Bosque, Falls, Freestone, Hill, and Limestone counties in Texas. Based in Waco (HQ: 110 S. 12th St, Waco, TX 76701), it operates as both a Local Mental Health Authority (LMHA) and Local Intellectual and Developmental Disabilities Authority (LIDDA). The organization offers 24/7 crisis services at 1-866-752-3451. HOTBHN was founded in 1968 and employs about 74 staff. Website: hotbhn.org (also listed as hotrmhmr.org in some references). Contact: (254) 752-3451.
Clinic Type
Behavioral Health & Counseling
Address
110 S. 12th Street, Waco, Texas 76701, US
Phone
1-866-752-3451 (Crisis Hotline)
ContractsManagement@HOTBHN.org
Opening Hours
Available 24 hours for crisis hotline; other hours not specified
Website
Emergency Care
Crisis hotline available 24 hours
Services Offered
Insurance & Payment
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Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Vitals: Not available (no reviews posted) (0)
- Vimarsana: Mixed (50% yes/no)
Patients praise
- Offers a wide range of services for mental health and developmental disabilities
- Person-centered approach intended for treatment planning
Common complaints
- Multiple data breaches and security incidents involving patient records
- Reports of low pay, high caseloads, and inadequate management support from employees
- Reduction in services due to funding shortages causing concern about patient access to care
"Training is bad, you learn mostly in the field. Pay is uneven across all jobs. High caseload can be hard to manage, and upper management will not help."
— Glassdoor review"Pay is low, there is only 1 raise after 2 years. The PTO is a joke. You are overloaded with clients, there is no autonomy, management lies to you."
— Indeed reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Central Texas behavioral health facility increases security after break-in — Dec 19, 2025
- Waco health provider warns of possible records breach — Dec 19, 2025
- McLennan County health facility reports break-in, data breach — Dec 18, 2025
- Heart of Texas Behavioral Health Network Warns of Security & Data Breach | KWKT - FOX 44 — Dec 18, 2025
- Behavioral health initiatives saving Waco Police time, money — Aug 28, 2025
Information sourced from the clinic's website as of July 11, 2026.
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