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Clinic Type

Family Medicine

Address

2100 Lake Shore Dr, Waco, TX 76708

Phone

(254) 537-6160

Email

careers@ascension.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary Care
  • Family Medicine
  • Internal Medicine
  • General Practice

Team

  • Tracy A Kramer — NP
  • Roshan Patel — MD
  • Colin R Bailey — MD
  • Jose C Sepulveda — DO
  • Jean M Herzog — NP
  • Heather R Branch — FNP
  • Michael A Loden — MD
  • Danny S Julian — MD

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades (Dr. John Shelton): 4.6/5 (55 reviews)
  • Ascension Official (Dr. Patricia Wilcox): 4.9/5 (1,143 reviews)
  • Ascension Official (Heather R. Branch, FNP): 5.0/5 (666 reviews)
  • Vivian Health (Ascension Providence Hospital): 3.9/5 (42 reviews)

Patients praise

  • Doctors are frequently described as thorough, attentive, and good listeners
  • Staff friendliness and professionalism are often praised in office settings
  • Convenient appointment scheduling and manageable wait times in outpatient settings
  • Patients appreciate doctors who take their time and show genuine care

Common complaints

  • Reports of poor communication from medical staff
  • Allegations of inappropriate conduct by hospital staff
  • Complaints regarding bedside manner and lack of doctor interaction during inpatient stays
  • Reports of missing personal property

"Dr. Shelton has always been thoughtful & thorough. I never feel rushed and I do feel heard."

Healthgrades (Dr. John Shelton)

"Thorough, attentive care provided. Felt heard and that all of my concerns were addressed."

Healthgrades (Ascension Medical Group Providence at Sanger)

"The way she was treated was absolutely disgraceful! Not once did a doctor come see her!"

MedicalRecords.com (Providence Health Center)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

More family medicine clinics in Waco

Waco, TX·Family Medicine

VerifiedOnline booking
Waco, TX·Family Medicine

Waco Family Medicine is a nonprofit primary care organization founded in 1969 to expand access to affordable health care for underserved residents in McLennan and Bell Counties, Texas. It operates 14 offices across Texas (primarily in Waco and Temple) and runs a Family Medicine Residency Program to train physicians in compassionate, culturally sensitive care. The organization focuses on high-quality, comprehensive primary care and serves both insured and uninsured patients. Headquarters are in Waco, TX, with a broader mission to improve health outcomes and support community economic development. Contact: info@wacofamilymedicine.org; main phone numbers include (254) 313-5437 and (254) 313-4123.

VerifiedSince 1969

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