Otolaryngology (Ear, Nose, Throat) at Kaiser Permanente Wailuku ...
Otolaryngology • Wailuku, HI • 1 facility locations
Clinic Type
Otolaryngology
Address
80 Mahalani St, Wailuku, HI 96793
Phone
1-833-833-3333
directoryupdate-hi@kp.org
Opening Hours
Monday through Friday, 8 a.m. to 5 p.m.
Services Offered
Insurance & Payment
Not specified in provided text.
Languages Spoken
FAQs
What are the office hours?
Monday through Friday, 8 a.m. to 5 p.m.
How can I contact the department for scheduling or inquiries?
Call 1-833-833-3333 (Toll free) or use the facility directory; additional contact options listed on the page include 1-800-966-5955 for provider or plan questions.
Is there information about practitioners' licenses or credentialing?
The page mentions credentialing processes and references the Hawaii Department of Commerce and Consumer Affairs Consumer Resource Center for license information.
How can I reach the Kaiser Customer Service or help paying bills?
Kaiser Customer Service Center at (808) 432-5955 (Oahu) or 1-800-966-5955 (toll free). For deaf/hoh, call 1-800-966-5955 or 711(TTY).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Dr. Marc Rosenthal): 3.2 out of 5 (26 reviews)
- Healthgrades (Dr. Stephen Sussman): 4.5 out of 5 (11 reviews)
- WebMD (Dr. Stephen Sussman): 5.0 out of 5 (8 ratings)
- Vitals (Dr. Stephen Sussman): 4.9 out of 5 (8 ratings)
Patients praise
- Skilled and professional clinical care
- Effective communication and explanation of conditions/procedures
- Warm and personable staff noted in some instances
- Good bedside manner
Common complaints
- Difficulties with scheduling appointments
- Reported issues with office staff professionalism and communication
- Concerns regarding patient follow-up or after-hours care
- Reports of rushed appointments
"Dr. Sussman is a fine doctor and I highly recommend him. He is prompt, polite, highly trained, quaint sense of humor, and very professional. The Staff are also nice and competent."
— Healthgrades (Dr. Stephen Sussman)"Dr. Sussman was very patient and did not rush me through his office like many doctors seem to do. He listened to my concerns and even had bloodwork faxed over from another office so that he could give me a second opinion."
— Vitals (Dr. Stephen Sussman)"The office staff lacks proper communication skills with clients. The tone and mannerisims for front line staff to Dr. Rosenthal is not professional."
— Healthgrades (Dr. Marc Rosenthal)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Aaron S. Wallace, MD - Maui Health — Oct 24, 2025
- [PDF] Added Choice® - Physicians and Locations Directory — Aug 19, 2025
- [PDF] Danh Mục Nhâ Thuốc vâ Nhà Cung Cấp Năm 2026 — May 1, 2026
- Expanding Access to Care in West Maui | Kaiser Permanente — Jul 8, 2026
Information sourced from the clinic's website as of July 11, 2026.
More otolaryngology clinics in Wailuku
Summary: - The page describes PUNA COMMUNITY MEDICAL CENTER, which is part of East Hawaii Health Clinic network serving Pahoa, Hawaii. - It lists primary and urgent care services across multiple specialties (but the ENT/Otolaryngology focus is not specified as a dedicated ENT department on this page). - Key details: two Hawaii locations (Pahoa), contact numbers, headquarters in Pahoa, and basic company data (NAICS 62, 621; SIC 80, 801). - Notable absence: no explicit ENT/Otolaryngology department or otolaryngology-specific services mentioned on this page. If you’re seeking Otolaryngology (ENT) services in East Hawaii, this page confirms the network exists but does not confirm an ENT specialty; you may want to contact the listed numbers or visit the homepage for confirmation of ENT coverage or affiliated ENT providers.
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