Kaiser Permanente Wailuku Medical Office
Primary Care • Wailuku, HI
Clinic Type
Primary Care
Address
80 Mahalani St
Phone
808-643-7979
directoryupdate-hi@kp.org
Opening Hours
Monday through Friday, 8 a.m. to 5 p.m.; Saturday and Sunday, Closed
Emergency Care
Emergency is not available
Services Offered
Insurance & Payment
Languages Spoken
—
FAQs
Emergency is not available
Not specified for this facility; emergency services are available at Maui Memorial Medical Center.
Urgent Care is not available
Not specified for this facility; urgent care status not provided.
After Hours Care is not available
Not specified for this facility; after-hours care status not provided.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp/Apple Maps aggregate: 3.2/5 (20 reviews (on Yelp))
- USCompanies.net: Not explicitly defined (implied negative) (9 reviews (on USCompanies.net))
Patients praise
- Friendly and helpful office staff reported by some patients
- Efficient and fast lab services in some instances
- Successful, timely appointments occasionally noted
Common complaints
- Billing disputes and overcharging concerns
- Difficulty scheduling appointments and inconsistent administrative follow-through
- Perceived lack of empathy or understanding from screening staff
- Long wait times or dismissive attitudes from staff regarding patient time
- Frustration with the grievance/complaint resolution process
"Terrible experience. Got quoted for my elective procedure BEFORE scheduling appt. Was overcharged by 50% AFTER procedure... Now it is 11 weeks later and they are still insisting on being paid the higher price."
— USCompanies.net review"I was told they made me a 1:50 pm appointment which was fine... In Wailuku, the front desk said to come back in two hours... Yeah I was angry at how easily they just told me to come back in two hours, as if my time was worth nothing."
— LocalityBiz review"The office staff are all friendly and helpful. doctors keep ghosting me on scheduled appointments."
— Apple Maps reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Inspiring the Next Generation of Health Care Professionals | Kaiser Permanente — Apr 16, 2026
- Expanding Access to Care in West Maui | Kaiser Permanente — Jul 8, 2026
- Kaiser Permanente offers student health care programs | News, Sports, Jobs - Maui News — Apr 22, 2026
- Kaiser Permanente Hawaiʻi is opening doors for local students to explore careers in health care : Maui Now — Feb 13, 2026
- Kaiser Permanente releases Maui pharmacy closure details ahead of Monday strike : Maui Now — Jan 25, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Wailuku
Malama I Ke Ola Health Center is a nonprofit Federally Qualified Health Center (FQHC) based in Wailuku, Maui. It delivers comprehensive primary care, dental, behavioral health, and prenatal services across three Maui clinics (two in Wailuku, one in Lahaina). The center emphasizes culturally sensitive, patient-centered care and trauma-informed, team-based approaches, with services available to all regardless of ability to pay. It operates with 100+ professionals, focusing on integrated care, outreach, and supportive programs such as substance use treatment and telehealth. Contact: 1-808-871-7772. Locations: 1881 Nani Street, Wailuku, HI 96793 (HQ) and a second Wailuku site.
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