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About

Stanford Health Care Tri-Valley (formerly ValleyCare) is a nonprofit, Stanford Medicine-affiliated hospital system based in Pleasanton, CA. Founded in 1961, it provides patient-centered, science-driven community care across the East Bay and beyond, with 618 employees and about $300 million in annual revenue. It operates as part of Stanford Medicine, offering access to Stanford Medicine programs while serving multiple locations in the Bay Area, including Pleasanton and Livermore, California. Key contact and information: headquarters at 5725 W. Las Positas Blvd, Pleasanton, CA 94588; main phone 847-3000 / 925-847-3000; emails guestservices@stanfordhealthcare.org and vcpatientfeedback@stanfordhealthcare.org.

Clinic Type

Ear, Nose, and Throat (ENT)

Address

2623 Shadelands Drive Suite 1 Walnut Creek, CA 94598

Phone

925-933-8462

Email

GuestServices@stanfordhealthcare.org

Opening Hours

Monday–Friday, 8 a.m.–5 p.m.

Telehealth

Video visits now available. Call 925-933-8462 or visit MyHealth to schedule a video visit.

Services Offered

  • Ear and Hearing
  • Ear, Nose & Throat (ENT)
  • Facial Plastics
  • Head and Neck
  • Sleep and Snoring
  • Voice

Insurance & Payment

Languages Spoken

FAQs

New to the clinic?

Schedule your first appointment online.

How to request an appointment?

To request an appointment, call 925-933-8462 or 1-866-742-4811.

Can I download patient forms before visiting?

Please download the appropriate forms prior to visiting. Available PDFs include HIPAA Acknowledgement, Notice of Privacy Practice, Terms & Conditions of Service, Authorization for Use or Disclosure of PHI, Behavioral Standards, etc.

What are the contact details for referrals?

Fax referral to 650-320-9443 or email ReferralCenter@stanfordhealthcare.org.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades (for Dr. Timothy A. Scott): 3.3/5 stars (18 reviews)
  • LocalityBiz (for Diablo Valley ENT): 3.0/5 stars (12 reviews)

Patients praise

  • Some patients report attentive and knowledgeable care from specific doctors
  • Instances of efficient, timely appointments for some patients
  • Praise for specific physicians' bedside manner

Common complaints

  • Dissatisfaction with billing practices and unexpected charges
  • Reports of poor administrative organization and scheduling difficulties
  • Concerns regarding lack of follow-up or difficulty getting medical records
  • Perception of some providers prioritizing high-revenue surgeries over minor care

"Stanford health sucks. Priority 1 is billing, get the money! Priority 2 collect as much information as possible. Somewhere down the list is to address the patients needs..."

LocalityBiz review

"Great doc, terrific staff. ... Dr. Scott is very helpful, informative and puts the patient at ease."

Stanford Health Care profile review

"My wife set an appointment for me... I was in his office for maybe 10 minutes... Then I get a bill for $1,000+ dollars, looking at the bill was $700 for a nasal endoscopy, wow."

Birdeye review

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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