Non-Emergency Medical Transportation in Washington State
Non-emergency Medical Transport • Washington, GA • Since 1984
About
Medstar Transportation is a privately held non-emergency medical transportation provider based in Yakima, Washington, offering wheelchair-accessible rides and on-demand, 24/7 medical transportation services in the Pacific Northwest since 1984. They serve as a transportation contractor for cities, transit agencies, and social service organizations, aiming to ensure transportation equality across Washington State. Key details: headquarter in Yakima, 3 U.S. offices, services include non-emergency medical transportation (NEMT), ADA paratransit, microtransit, and accessible rides. Contact: hello@gomedstar.com | 1-800-236-2011.
Clinic Type
Non-emergency Medical Transport
Address
1101 N 16TH AVE, Yakima, Washington 98902, US
Phone
+1-800-236-2011
hr@gomedstar.com
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
false
Services Offered
Technology & Equipment
Insurance & Payment
—
Flexible payment options
Languages Spoken
Pricing
FAQs
What services does Medstar offer?
Non-emergency medical transportation including wheelchair- and stretcher-accessible services, ADA paratransit, and related transportation services.
Do you accept Medicaid for transportation?
Yes. Medstar Transportation is a trusted provider of Medicaid transportation in Washington State. If you’re a Medicaid-eligible patient, you may qualify for free or reduced-cost rides to your medical appointments. Our team can help verify your eligibility and assist you in setting up recurring transportation, so you never miss a visit.
How do I schedule a ride?
You can book in three simple ways: Online using our secure booking form; By phone, where our 24/7 dispatchers are ready to help; Through your healthcare provider if you're part of a recurring schedule. We recommend booking at least 24 hours in advance to ensure availability, especially for wheelchair or stretcher transport. Emergency-level service is not provided — but we’re ready for everything else.
Do you offer state-to-state medical transport?
Yes. Medstar offers state-to-state medical transport for patients.
Commitments
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Birdeye (Hopelink Transportation): 3 out of 5 stars (184 reviews)
- Birdeye (BRE Transportation): 3.7 out of 5 stars (9 reviews)
Patients praise
- Vital service for low-income and disabled populations
- Ongoing legislative efforts to improve funding and service standards
Common complaints
- Long wait times for dispatch and pickups
- Significant delays causing missed medical appointments
- Shortage of wheelchair-accessible vehicles
- Unprofessional driver behavior and poor communication
- Staffing shortages at broker call centers leading to high hold times
- Difficulty reaching dispatchers for ETAs or assistance
- Lack of accountability or ineffective oversight of contractors
"I’ve been left stranded for HOURS By this company. Save yourself the pure torcher and just hire a taxi."
— Birdeye Review of Hopelink Transportation"The guy on the phone was the rudest and most unprofessional person I have ever come across in my lifetime... he was unwilling to help me and literally hung up on me twice."
— LocalityBiz Review of CARE E ME"The company operates 2 broken down vans that have insufficient air conditioning and smell like a cigarette... one must ask continually to not drive too fast and jerky or go over big bumps in the road or slam..."
— Birdeye Review of BRE TransportationSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Medicaid Transportation - Hopelink — Feb 7, 2026
- Transportation Services through Apple Health | Informing Families — Sep 10, 2025
- Transportation - Community Health Plan of Washington — Mar 31, 2026
- Chapter 182-546 WAC: - | WA.gov — Apr 7, 2026
- Non-Emergency Medical Transportation | NEMT | Seattle — Feb 3, 2026
Information sourced from the clinic's website as of July 11, 2026.
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