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About

Waterbury Hospital (Waterbury Health) is a nonprofit, part of the UConn Health Community Network and formerly connected to Yale New Haven Health System. Key points: - Location/Scope: Based in Waterbury, CT, with 6 office locations in the region (including Southbury, Middlebury, and Waterbury). - Services: Comprehensive acute and preventive care across primary care, cardiovascular, surgery, pediatrics, orthopedics, neurology, pulmonary, endocrinology, urology, cancer care, and other specialty services. Notable offerings include primary care, family birthing, robotic surgery, regional sleep center, and care across multiple disciplines. - Network/Affiliations: Part of UConn Health Community Network; formerly under Yale New Haven Health System. - Status/Details: Nonprofit hospital, established 1890; mission centered on compassionate, high-quality health care close to home. - Contact/Access: Main campus at 64 Robbins Street, Waterbury, CT 06708; main phone 203-573-6000. Primary care services are accessible through the Waterbury Health network as part of the regional care continuum. If you’re specifically seeking Primary Care in Waterbury, Waterbury Health offers primary care practices within its network, supported by hospital-level resources and affiliated specialty care. For precise PCP locations, schedules, and appointment options, visit waterburyhospital.org or contact the main line.

Clinic Type

Primary Care

Address

64 Robbins Street, Waterbury, CT 06708, US

Phone

1-888-299-3676

Email

OCRComplaint@hhs.gov

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary Care
  • Internal Medicine
  • Family Medicine
  • Adult medicine
  • Preventive care
  • Chronic disease management
  • Care coordination

Technology & Equipment

  • Internal medicine
  • Adult medicine
  • Subspecialties in internal medicine (e.g., cardiology, geriatrics)

Team

  • UConn Health Community Network, Collaborating primary care/internal medicine physicians — Network/Program

Insurance & Payment

Languages Spoken

  • English

FAQs

What types of primary care providers can I choose from?

Family Medicine Physician, Internal Medicine Physician, Physician Assistant (PA), or Advanced Practice Registered Nurse (APRN).

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Oak Street Health Waterbury Primary Care Clinic (Birdeye/Google mix): 3.8/5 stars (16 reviews) (16 reviews)
  • Oak Street Health Waterbury Doctors Office (Oak Street Health site): 3.37/5 stars (19 ratings) (19 ratings)
  • Saint Mary’s Hospital - Family Health Center - Adult Medicine (Birdeye/Google): 3.9/5 stars (129 reviews) (129 reviews)
  • Waterbury Hospital Health Center (Birdeye): 3.8/5 stars (321 reviews) (321 reviews)
  • Waterbury Hospital (CMS/HCAHPS via Momentary Labs): 2/5 overall patient satisfaction (452 completed surveys) (452 completed patient surveys)

Patients praise

  • Clinicians described as professional, kind, and good listeners; patients reported feeling listened to and supported
  • Some reviewers praised appointment quality, clear explanations, and thoroughness
  • Cleanliness reported as a strength for Waterbury Hospital

Common complaints

  • Difficulty reaching staff/front desk; not answering or not following up
  • Staff responsiveness/communication issues (patients report help delayed or not received, nurse communication problems)
  • Perceived attitude/compassion concerns and staffing/operations problems at some facilities
  • Some complaints about repeated health labeling in charts (e.g., being called obese despite weight loss)

""Trying to reach the front desk and nobody answers""

Birdeye review excerpt for Saint Mary’s Hospital - Family Health Center - Adult Medicine

""I appreciated Dr. Borgusky's professional and kind demeanor. She took the time to listen""

Birdeye review excerpt for Saint Mary’s Hospital - Family Health Center - Adult Medicine

""So we have already put up a review about how staff at the front area of the hospital can’t seem to keep masks on""

Birdeye review excerpt for Waterbury Hospital Health Center

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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