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About

Summary: - The Black Hawk County Health Department (BHCHD) is a private, non-profit health organization headquartered in Waterloo, Iowa, US, offering public health services. - It operates from two Waterloo offices at 1407 Independence Ave, Waterloo, IA 50703. - With a small staff (about 7 employees across Medical, Project Management, and Research), BHCHD focuses on public health rather than traditional mental health clinics. - Website: bhcpublichealth.org; Phone: 319-291-2413. - Web metrics show modest web traffic (roughly 2,144 monthly visits) and a very low bounce rate, indicating focused engagement. US-based audience dominates. Notes on your query: - The page highlights BHCHD as a public health department, not a dedicated mental health services provider. If you’re seeking Mental Health Services in Black Hawk County, you may want to contact BHCHD directly to confirm available programs or inquire about referrals to local mental health providers.

Clinic Type

Mental Health

Address

1407 INDEPENDENCE AVE, Waterloo, Iowa 50703, us

Phone

+13192912413

Email

publichealth@blackhawkcounty.iowa.gov

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Mental Health Services

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Rehab.com (Black Hawk-Grundy Mental Health Center - Waterloo, IA): 3.12/5 (41 reviews)
  • A-Better-Place (Black Hawk-Grundy Mental Health Center - Black Hawk County): rating not shown in provided snippet (multiple reviews mentioned (count not shown in provided snippet))

Patients praise

  • Mental health is a stated priority area for Black Hawk County Public Health’s community health planning
  • public health mission emphasizes protecting/promoting/preventing, including a dedicated mental health services page
  • a community survey process is used to identify mental health priorities (context for service planning)

Common complaints

  • Patient reviews for Black Hawk-Grundy Mental Health Center include complaints about communication/follow-up (e.g., not returning calls) and medication issues
  • reviews also include complaints about staff being rude/judgmental and about the service not making patients feel better
  • complaints framework exists for health department, but specific mental-health complaint experiences are not detailed in provided sources

"“REDICULOUS!! They NEVER call back no matter how many voicemails I gave.”"

A-Better-Place review excerpt for Black Hawk-Grundy Mental Health Center

"“I really disliked how rude and nosey the nurses and even doctors were when I went to get an STD test.”"

A-Better-Place review excerpt for Black Hawk County Health Department (not specifically mental health, but patient experience/complaint tone)

"“Mental Health was one of the top three perceived health problems in the most recent Community Health Survey and is a priority for Community Health Improvement.”"

Black Hawk County Public Health – Mental Health Services page

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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