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About

MercyOne Waterloo Mental and Behavioral Health Care - MercyOne is a nonprofit Catholic health system (owned by Trinity Health) with locations in Iowa, including Waterloo. - In Waterloo, MercyOne provides mental and behavioral health services as part of its broader care network. - Services typically include evaluation, therapy, counseling, and access to psychiatry/behavioral health professionals, with options for appointments and ongoing support. - For specifics in Waterloo (program types, providers, scheduling), contact MercyOne Waterloo directly or visit mercyone.org to locate the Waterloo campus and services.

Clinic Type

Mental Health

Address

2750 St. Francis Drive

Phone

1319-272-8922

Email

todd.mizener@mercyone.org

Opening Hours

8:00am - 5:00pm

Services Offered

  • Mental and Behavioral Health

Team

  • Shantila Caston, LISW — LISW
  • Kimberly Ellingson, LMHC, PMH-C — LMHC, PMH-C
  • Hilary Pates, LMHC, PMH-C — LMHC
  • Bobbita Nag, MD — MD
  • Jennifer Schmudlach, LISW — LISW
  • Darcy Jolley, LMSW — LMSW

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 2.8 out of 5 stars (31 reviews)
  • Healthgrades (for broader Medical Center): 62% Patient Experience Rating

Patients praise

  • praise for individual doctors and specific staff members
  • some patients feel well cared for
  • thorough explanations from medical staff reported by some visitors

Common complaints

  • reports of disorganized care
  • concerns regarding staff professionalism and conduct
  • perceived focus on hospital image over patient care

"I really like her, she was about listening to me when I..."

Yelp review

"I will say the doctors were excellent."

Birdeye review of broader Medical Center

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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