MercyOne Waterloo Mental and Behavioral Health Care
Mental Health • Waterloo, IA • Since 1998
About
MercyOne Waterloo Mental and Behavioral Health Care - MercyOne is a nonprofit Catholic health system (owned by Trinity Health) with locations in Iowa, including Waterloo. - In Waterloo, MercyOne provides mental and behavioral health services as part of its broader care network. - Services typically include evaluation, therapy, counseling, and access to psychiatry/behavioral health professionals, with options for appointments and ongoing support. - For specifics in Waterloo (program types, providers, scheduling), contact MercyOne Waterloo directly or visit mercyone.org to locate the Waterloo campus and services.
Clinic Type
Mental Health
Address
2750 St. Francis Drive
Phone
1319-272-8922
todd.mizener@mercyone.org
Opening Hours
8:00am - 5:00pm
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos






What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.8 out of 5 stars (31 reviews)
- Healthgrades (for broader Medical Center): 62% Patient Experience Rating
Patients praise
- praise for individual doctors and specific staff members
- some patients feel well cared for
- thorough explanations from medical staff reported by some visitors
Common complaints
- reports of disorganized care
- concerns regarding staff professionalism and conduct
- perceived focus on hospital image over patient care
"I really like her, she was about listening to me when I..."
— Yelp review"I will say the doctors were excellent."
— Birdeye review of broader Medical CenterSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Nan L. Ambrosy, NP - Nurse Practitioner in Waterloo, IA — May 14, 2026
- MercyOne Genesis Aledo and DeWitt Medical Centers are now offering Senior Life Solutions for older adults | MercyOne — Apr 13, 2026
- 2 MercyOne Genesis locations add mental health resources for seniors — Apr 13, 2026
- MercyOne Oelwein boosts senior mental health with new program | Top Stories | kwwl.com — Dec 28, 2025
- MercyOne Genesis expands mental health services for older adults in Aledo, DeWitt — Apr 13, 2026
Information sourced from the clinic's website as of July 11, 2026.
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