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Clinic Type

Orthopedics (multi-location group)

Address

1631 Logan Avenue, Waterloo, IA 50703; 1753 West Ridgeway Avenue, Suite 103B, Waterloo, IA 50701

Phone

5152418199

Email

UPH_CentralIAPrivacyOfficer@unitypoint.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Team

  • Stephanie Smith — ARNP
  • Emma Koester — DNP, ARNP
  • Mark Gorsche — MD
  • Robert Bartelt — MD
  • Rafael Serrano — MD
  • Brian Silvia — MD
  • Katie Tupper — PA-C

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • MercyOne (Dr. Gary Knudson): 4.8/5 (234 ratings)
  • MercyOne (Dr. Richard Naylor): 4.7/5 (287 ratings)
  • Healthgrades: 3.9/5 (Average) (Aggregate for 21 specialists)
  • RateMDs (Dr. Robert B. Bartelt): 4.6/5 (24 reviews)

Patients praise

  • high levels of patient trust in physician expertise
  • thorough explanations of conditions and treatment options
  • courteous and knowledgeable staff members
  • conservative approach emphasizing non-surgical treatments where appropriate
  • effective surgical results for many patients

Common complaints

  • dissatisfaction with surgical outcomes or scarring
  • complaints about perceived lack of caring personality from some staff or providers

"I really trust Dr. Knudson... Dr. Knudson did everything I expected from surgery. He answered all questions and wasn't in a hurry."

Patient review of Dr. Gary Knudson

"Dr. Naylor has provided treatment to avoid surgery for a few years and that has made me extremely happy. Now it has come to a point that knee replacement surgery is necessary and I have complete confidence in Dr. Naylor as my surgeon."

Patient review of Dr. Richard Naylor

"He did surgery on my broken wrist. I only have about 40% usage after almost a year. The incision was the worst sewing up job I've ever seen... Not much of a caring personality either."

Patient review of Dr. Robert B. Bartelt

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Waterloo, IA·Orthopedics

MercyOne Waterloo Orthopedics Care - MercyOne is a nonprofit Catholic health system headquartered in Des Moines, IA, operated by Trinity Health. It provides orthopedics and general hospital services across Iowa, with a network of clinics and facilities including MercyOne locations in Waterloo. - For Waterloo orthopedics, you can expect: orthopedic specialty care (evaluation, treatment, and follow-up) at MercyOne facilities in the region; access to medical records, test results, and scheduling online via MercyOne’s patient portal. - If you need specifics (clinic address, hours, or providers) for MercyOne Waterloo orthopedics, please share what you’re looking for (e.g., appointment availability, a particular orthopedist, or the exact Waterloo site), and I’ll pull the details.

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Waterloo, IA·Orthopedics

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