Behavioral Health Services - Mental Health Counselors - Iowa
Substance Use Disorder Treatment • Waterloo, IA • Since 1967
About
Pathways Behavioral Services Inc. is a nonprofit behavioral health provider based in Waterloo, Iowa (HQ: 3362 University Ave, Waterloo). Founded in 1967, it offers a full continuum of mental health and substance use services across Black Hawk, Bremer, Buchanan, Butler, Chickasaw, and Grundy counties. Services include prevention, diagnostic and evaluation services, individual/family/marital counseling, school-based programming, medication management, 24-hour crisis/emergency support, and addiction treatment (including OWI and SAP evaluations, gambling treatment, and recovery supports). The organization employs mental health clinicians such as psychiatrists, nurse practitioners, clinical social workers, and mental health counselors. Pathways operates three offices and is licensed by the Iowa Department of Public Health and accredited by the Department of Human Services. Revenue approx. $12.6M; 49 staff. Contact: preventionquestions@pathwaysb.org; main phone lines listed on site. If you’re specifically seeking mental health counseling in Waterloo, Pathways provides individual, family, and marital counseling with access to psychiatrists, nurse practitioners, and 24/7 emergency mental health services.
Clinic Type
Substance Use Disorder Treatment
Address
3362 University Avenue, Waterloo, Iowa 50701, US
Phone
319-235-6571
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Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (MercyOne Waterloo Behavioral Health Care): 2.8/5 stars (31 reviews)
- StartYourRecovery (Pathways Behavioral Services Inc): 4/5 stars (17 reviews)
- Rehab.com (Allen Hospital Counseling Center): 3.3/5 stars (152 reviews)
- Birdeye (UnityPoint Health - Allen Hospital): 3.9/5 stars (412 reviews (general hospital))
Patients praise
- Compassionate and dedicated counselors and nursing staff who care about patients
- Life-changing inpatient experiences and long-term recovery support
- Clean, welcoming facilities and supportive community atmosphere
- Effective, affordable substance use treatment options for many patients
Common complaints
- Concerns regarding poor management, chaos, and lack of therapeutic environment in some recovery programs
- Administrative and communication issues during admission or discharge processes
- Reports of limited access to counselors or poor staff responsiveness to patient needs
- Occasional complaints regarding medication handling and medical oversight errors
- General hospital-based experiences citing issues with wait times and perceived lack of staff care
"Great counselors that really care. The nurses are the very best."
— StartYourRecovery (Client Review)"And more important than anything else, they really, actually care about their patients."
— FindRehabCenters (Client Review)"STAFF UNWILLIMG TO LISTEN TO CONCERNS ' COULDNT DO THEIR JOB SO SENT A PERSON HOME... TOTAL LACK OF CARING FOR THE FAMILY..."
— Birdeye (Hospital-related Review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Kinsey Hauser, T-LMHC | Daybreak Counseling Inc. — Feb 19, 2026
- Emma Joss | Sagent Behavioral Health — Oct 15, 2025
- Deborah F. Vaughan - Mental Health Counselor Specialist in West Des Moines, IA — May 14, 2026
- Julie A. Butler - Mental Health Counselor Specialist in West Des Moines, IA — May 10, 2026
- Iowa Behavioral Health Workforce Report for May 2026 (Apr 27–May 3) | 80 Registered Providers — May 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
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