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Clinic Type

Mental Health & Behavioral Health

Address

480 Pleasant Street, 4th Floor, Building A, Watertown, MA 02472

Phone

(617)%20272-9045

Email

—

Opening Hours

Mon-Fri 9:00am–5:00pm; Sat-Sun Closed

Telehealth

Available (telehealth options mentioned)

Services Offered

  • Mental Health Care
  • Therapy
  • Psychiatry
  • Medication Management
  • In-person therapy
  • Telehealth
  • Clinical support services
  • Child/Adolescent mental health services
  • Adult mental health services

Team

  • Licensed and unlicensed therapists, Licensed and unlicensed therapists (team) — Therapists (clinical team)
  • Board-certified psychiatrists, Board-certified — Psychiatrists
  • Psychiatric Nurse Practitioners, Board-certified/advanced practice — PNPs
  • Physician Assistants, Physician assistants — PAs
  • Clinical support team, Support staff — Clinical support

Insurance & Payment

  • Aetna
  • Blue Cross Blue Shield
  • Carelon
  • Cigna
  • Commonwealth Care Alliance (CCA)
  • Fallon Community Health Plan
  • Harvard Pilgrim Health Care
  • Health New England
  • MassHealth
  • Massachusetts Behavioral Health Partnership (MBHP)
  • Medicare
  • Optum
  • Senior Whole Health (SWH)
  • Tricare
  • Tufts Health Plan
  • United Healthcare
  • Wellpoint
  • WellSense Health Plan
  • Mass General Brigham

The insurance plans listed reflect acceptance across Northeast Health Services as a whole. Acceptance varies by clinic, and a listed plan may not be accepted at every location. To confirm coverage, contact central intake.

Languages Spoken

  • English

FAQs

What services are offered at the Watertown clinic?

A full suite of personalized mental health services, including therapy, psychiatry, and medication management, with in-person and telehealth options.

Is the Watertown location in-network with insurance plans?

Yes, in-network with most major plans; specifics vary by clinic; central intake can confirm coverage.

What services are offered at the Watertown, MA clinic?

A full suite of personalized mental health services, including therapy, psychiatry, and medication management. In-person services as well as convenient telehealth options.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades: 5.0 out of 5 stars (1 review each for specific providers)
  • Healthgrades: 1.8 out of 5 stars (4 ratings)
  • Thriveworks Counseling & Psychiatry Watertown: Not explicitly provided as an average, but 5 total reviews mentioned (5 reviews)

Patients praise

  • patients reporting feeling understood and validated by therapists
  • positive experiences with medication adjustments and quick, kind support
  • convenient access to both in-person and telehealth options
  • some providers highly rated for their ability to help clients find themselves again or cope with significant life events

Common complaints

  • reports of unprofessional behavior such as swearing or aggressive conduct
  • concerns about poor medication management and lack of diligence in monitoring lab work
  • long wait times mentioned by some patients
  • mixed experiences with therapy outcomes and provider communication styles

"When provided list of my medications went off on a rant about how they aren't working... swore many times throughout the intake meeting. ... came off quite aggressive and abrasive."

— Thriveworks Counseling & Psychiatry Watertown review

"Marissa Ross was not only patient but also extremely kind with me. She listened to my worries and helped establish a connection that I feel comfortable returning to."

— Thriveworks Counseling & Psychiatry Watertown review

"needs to retire. worst psychiatrist i've had... he would literally put up a fight with me about this no matter how clear and assertive I was about the necessity of it all."

— Dr. Alan Fisch review on Healthgrades

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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