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About

Beth Israel Lahey Health (BILH) is a non-profit integrated health system based in Cambridge, MA, formed in 2019 from the merger of Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center. It operates 10–11 acute-care hospitals across Massachusetts and New Hampshire, with extensive primary care and urgent care networks, and includes affiliated clinics and community health services. Key details: - Headquarters: Cambridge, MA - Founded: 2019 - Network: 10–11 acute-care hospitals in MA/NH; extensive primary care and urgent care footprint - Size: Approximately 2,951 employees (as reported in highlights); net income reported as $451.2 million (2023) - Governance: Led by CEO Kevin Tabb, MD - Type: Non-profit health system - Websites/contact: bilh.org Note: The provided highlights mention a Watertown location within BILH’s primary care network, but specific details for “Beth Israel Lahey Health Primary Care – Watertown” (address, services, hours) are not included in the excerpt. For precise Watertown primary care location details, please visit bilh.org or request the Watertown clinic page.

Clinic Type

Primary Care

Address

480 Pleasant Street, 2nd Floor, Watertown, MA 02472

Phone

617-402-3400

Email

Rafael.hernandez@bilh.org

Opening Hours

Sunday Closed; Monday 8:30 am–5:00 pm; Tuesday 8:30 am–5:00 pm; Wednesday 8:30 am–5:00 pm; Thursday 8:30 am–5:00 pm; Friday 8:30 am–5:00 pm; Saturday Closed

Services Offered

  • Primary care
  • Preventive care
  • Chronic disease management
  • Acute illness care
  • Diabetes & Endocrinology
  • Digestive Care
  • Heart & Vascular
  • Gynecology
  • Lung & Respiratory Care
  • Mental & Behavioral Health
  • Neurology & Neurosurgery
  • Orthopedics
  • Radiology & Imaging

Insurance & Payment

—

Languages Spoken

  • English

Current Offers

New patient welcome

FAQs

What services are provided by Beth Israel Lahey Health Primary Care – Watertown?

Comprehensive primary care services across the lifecycle with a team-based approach.

How often should I see my primary care provider?

You should see your primary care provider once a year for an annual check-up; additional visits may be needed if medical issues arise.

If you need a specialist referral, what should you do first?

If you feel you need to see a specialist and have not discussed the referral with your PCP, please first call your PCP, as they may need to see you prior to referring you to the specialist.

How can nominations for the WE CARE award be submitted?

Nominations are submitted via a form; nominations are accepted on a rolling basis and reviewed by a committee; awards are presented quarterly.

Awards & Accreditations

  • WE CARE award honors a BILH Primary Care staff member who exemplifies our core values.
  • Awards are presented quarterly.

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • LocalityBiz: 5/5 stars (based on represented sample) (13 reviews mentioned on one platform)

Patients praise

  • Professional and friendly staff
  • Attentive patient care
  • Convenient onsite lab services for bloodwork
  • Thoughtful and patient physicians

Common complaints

  • Parking confusion (risk of being towed if parked incorrectly)

"All the staff are very friendly and professional, and they are attentive to helping patients."

— LocalityBiz reviewer Milena R

"She listens to you and gives me hopeful advice during my appointments. This new location in Watertown is convenient and has parking across the street and even has a lab within the office for bloodwork which is a huge convenience."

— LocalityBiz reviewer Cassie Fernandes

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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