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About

Mass General Brigham (MGB) is a nonprofit, integrated health system based in Greater Boston. It comprises major teaching hospitals (Massachusetts General Hospital and Brigham and Women’s Hospital), along with specialty and community hospitals, home care, urgent care, and an affiliated health plan. MGB is a principal teaching affiliate of Harvard Medical School and operates as the region’s largest private employer (about 82,000 staff; ~2024). Key context for Community Physicians in Watertown: - The system has undergone restructuring and cost-management efforts in recent years, with system-wide workforce changes and a unionized contract for residents and fellows in 2025. - Services fall under nonprofit healthcare, with affiliations to academic medicine via Harvard Medical School and a broad Massachusetts footprint. If you’re looking for Mass General Brigham Community Physicians in Watertown specifically, I can search for the exact clinic address, physicians, hours, and whether there is a Watertown location within MGB’s network.

Clinic Type

Primary Care

Address

11 Mount Auburn Street, Watertown, MA 02472

Phone

857-282-2355

Email

patientbilling@partners.org

Opening Hours

8:00 a.m.–5:00 p.m.

Services Offered

  • Internal Medicine
  • Behavioral Health
  • Primary Care
  • Psychiatry
  • Emergency Medicine
  • Family Medicine

Team

  • May M Riad, MD — Physician
  • Jaclyn A Limberakis, DO — Physician

Insurance & Payment

—

Languages Spoken

  • English

FAQs

About Billing

Learn more about preventive health exams and what they mean for patient billing.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Mass General Brigham official provider profiles: Varies by provider; typically ranges from 4.7 to 5.0 on the official MGB website

Patients praise

  • Kind, knowledgeable, and professional medical providers (physicians, nurse practitioners, and PAs)
  • Patient-centered and thorough care approach
  • Convenient use of Patient Gateway for scheduling and communication (for some patients)
  • Organized and efficient clinic visits

Common complaints

  • Difficulties with appointment scheduling and phone communication
  • Lack of empathy or poor bedside manner from some staff members
  • Issues with prescription management and medication refills
  • Frustration with reliance on the Patient Gateway system over direct contact

"The NP and PA are wonderfully skilled providers who are essentially keeping this practice afloat... Avoid. Impossible to get anyone on the phone. They lack empathy and genuinely seem indifferent to patients."

— LocalityBiz review of Mass General Brigham Community Physicians Watertown

"Dr. Limberakis answers all my questions and explains things well... I am very happy with the care I have received. I know that there has been a lot of transition at the hospital, and it has been seamless for me."

— Mass General Brigham official provider profile for Dr. Jaclyn A Limberakis

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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