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About

North Country Family Health Center is a nonprofit Federally Qualified Community Health Center based in Watertown, New York. Founded in 1971, it operates five offices nationwide but primarily serves Watertown at two locations with its HQ at 238 Arsenal Street. The center provides integrated, patient-centered primary care alongside dental, mental health, case management, insurance enrollment, and WIC services. It accepts private insurance, Medicaid, and Medicare, and offers a sliding fee scale based on income. The organization aims to reduce barriers to care such as cost and transportation and is funded in part by Health and Human Services. Contacts include main phone lines for Watertown locations and the official website nocofamilyhealth.org.

Clinic Type

Primary Care

Address

Two locations in Watertown, NY

Phone

315-782-9450 (emergency available 24/7)

Email

info@NoCoFamilyHealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Available 24/7 at 315-782-9450

Services Offered

  • Family Medical
  • Dental
  • Behavioral Health
  • Pediatrics
  • Family Medicine
  • WIC program
  • Insurance enrollment assistance
  • Case management
  • Telehealth (if mentioned)

Insurance & Payment

—

Languages Spoken

  • English

FAQs

What services are available?

Integrated healthcare including medical, dental, behavioral health for infants, children, and adults; pediatric care; WIC; insurance enrollment.

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Yelp, MapQuest, and third-party review aggregators: Generally low (mostly 1-star reviews on various platforms, though one 5-star review exists) (Limited number of reviews across platforms (e.g., noted 7 reviews on one site, 1 on another))

Patients praise

  • Some patients report positive, thorough, and caring experiences with specific providers or services
  • Accessibility for certain appointments compared to other local providers

Common complaints

  • Long wait times and difficulties scheduling or rescheduling appointments
  • Poor customer service and unresponsiveness to phone calls
  • Perceived lack of care or dismissiveness from medical/dental staff
  • Concerns regarding professionalism, sanitation, and billing transparency

"The worst place in the world. Very unprofessional, unsanitary, unorganized just all around horrible beyond measure."

— Local business directory review

"I would expect this sort of bait and switch from a car salesman, not a health clinic."

— Third-party review site

"Each visit we had with Dr. Jayne was extremely thorough and comprehensive. But more importantly we felt cared for and made a priority by the Dr."

— Third-party review site

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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