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About

Samaritan Medical Center is a nonprofit, 294-bed community hospital in Watertown, NY, founded in 1881 and headquartered at 830 Washington Street. It offers comprehensive inpatient and outpatient services, including primary and emergency care, cancer treatment, NICU, behavioral health, addiction services, and imaging. The center serves both civilian and military communities and emphasizes quality, safety, and compassionate care. Key details: private nonprofit, 4 US offices (all in Watertown), total staff around 470, annual revenue about $1.3M (note: revenue figure may be inconsistent with typical hospital metrics). Contact: info@shsny.com; phone 315-785-4000. Alias: Samaritan Medical Center, Samaritan Health.

Clinic Type

Primary Care

Address

1575 Washington St., Watertown, NY 13601

Phone

315-786-7300

Email

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Opening Hours

Monday – Friday 7 a.m. – 5 p.m. (Phones answered Monday – Friday 7:30 a.m. – 4:30 p.m.)

Services Offered

  • Primary care
  • annual physicals
  • adult immunizations
  • health screenings
  • blood tests
  • long-term condition monitoring (e.g., high blood pressure, diabetes)
  • outpatient behavioral health
  • lab & imaging
  • women’s wellness
  • breast care
  • SMART Clinic
  • outpatient services

Insurance & Payment

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Languages Spoken

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FAQs

What are the clinic hours?

Monday – Friday 7 a.m. – 5 p.m. Phones are answered Monday – Friday 7:30 a.m. – 4:30 p.m.

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • WebMD: 1 out of 5 stars (based on 1 review) (1 review on WebMD)
  • LocalityBiz (for North Country Family Health Center, which is often confused with local Samaritan facilities): Multiple low-star ratings (predominantly 1-2 stars) (Multiple reviews reported on LocalityBiz)

Patients praise

  • Some individual positive staff mentions

Common complaints

  • Reports of long wait times
  • Negative patient experience with medical care and procedures
  • Frustration with appointment scheduling and office responsiveness

"Terrible service. Don't care about their patients. Take hours to get to them. Do not recommend, for any emergent care or care in general."

— Yelp review of Samaritan Medical Center

"I need to set an appointment with my Primary... I got told to call back on Monday. I can’t wait that long... stop playing games with me please."

— LocalityBiz review of a local family health provider

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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