Kennebec Behavioral Health: Mental Health & Substance Use ...
Behavioral Health and Counseling • Waterville, ME • Since 1960 • Over 20 locations in Maine locations
About
Kennebec Behavioral Health (KBH) is a nonprofit community mental health and substance use treatment provider serving adults, children, and families in Maine since 1960. Headquartered in Waterville, KBH runs clinic-based services (medication management, outpatient therapy) and a range of community-based supports (case management, residential services, school-based therapy, home/community therapy, multi-systemic therapy). They operate 14 offices across central Maine, including their Waterville clinic (67 Eustis Pkwy, Waterville, ME 04901). Services cover mental health, substance use disorders, and co-occurring conditions, with outreach for homelessness. KBH aims to improve overall physical, mental, emotional, and spiritual health. If you’re seeking Waterville-area mental health or substance use services, KBH offers various treatment modalities and locations for accessibility. Contact: info@kbhmaine.org or 888-322-2136.
Clinic Type
Behavioral Health and Counseling
Address
67 Eustis Parkway, Waterville, ME 04901
Phone
1-888-322-2136
info@kbhmaine.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Emergency Care
24/7 crisis response services
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What services does KBH provide?
KBH provides a continuum of prevention, education and rehabilitation services for children, adults and families struggling with mental health and/or substance use disorders.
What services does KBH provide for children, adults & families?
KBH provides a continuum of prevention, education and rehabilitation services for children, adults and families struggling with mental health and/or substance use disorders.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com (Waterville, ME): 3.95/5 (55 reviews)
- Rehab.com (Waterville, ME - Silver Street): 4.0 (55 reviews)
- Rehab.com (Waterville, ME - Walnut Street): 4.02/5 (55 reviews)
- Birdeye: 3.7 star rating (3 reviews)
- KBH 2022 Client Satisfaction Survey (internal): 97.93% agreed/strongly agreed they like the services; 97.66% would recommend
Patients praise
- Many reviewers/patients describe friendly staff and respectful, responsive therapists
- High internal client satisfaction: ~97% would recommend and like services
Common complaints
- Complaints about lack of psychiatrists/specialized expertise and perceived treatment errors
- Reports of poor communication/professionalism at the front desk and feeling treated unprofessionally
- Some external sources show only modest ratings (e.g., ~3.7/5)
"“The staff is incredibly friendly, they treat you like a person and not just a number...”"
— Rehab.com review (Waterville, ME - Silver Street)"“Wish I could give this place zero stars. My experience... has been extremely disappointing... lack of actual psychiatrists... nurse practitioners... did not truly listen... poor communication and professionalism at the front desk.”"
— Rehab.com review (Waterville, ME - Silver Street)"“Kennebec Behavioral Health has a 3.7 star rating with 3 reviews.”"
— Birdeye page for Kennebec Behavioral HealthSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Maine health providers forge partnerships to sustain services — Jul 6, 2026
- Addressing the rural mental health crisis through a unique program in Maine’s schools — Oct 23, 2025
- Somerset County board rejects provider’s request for opioid settlement funds — Mar 19, 2026
- Tickets Selling Fast For Dueling Pianos Show | Kennebec Behavioral Health — Oct 1, 2025
- Waterville to bring opioid treatment into the field as part of state pilot program — Jun 28, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health and counseling clinics in Waterville
Summary: MaineGeneral Health is a nonprofit health system based in Augusta, ME, with a mission to enhance the health of people in the greater Kennebec Valley. It is Maine’s third-largest health care system, employing nearly 5,000 people across Central Maine, and operates under the MaineGeneral Medical Center umbrella. The organization focuses on clinical excellence, customer satisfaction, financial stability, and community health impact. Main phone numbers include 207-626-1000 or 855-464-4463. They have multiple locations, with headquarters at 35 Medical Center Pkwy, Augusta, ME 04330. If you’re seeking counseling services in Waterville, ME, note that Waterville is not listed among their known Maine locations; you may want to contact MaineGeneral Health directly to confirm counseling services offered in Waterville or the nearest available location.
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