MaineGeneral Counseling | Waterville, ME
Behavioral Health and Counseling • Waterville, ME
About
Summary: MaineGeneral Health is a nonprofit health system based in Augusta, ME, with a mission to enhance the health of people in the greater Kennebec Valley. It is Maine’s third-largest health care system, employing nearly 5,000 people across Central Maine, and operates under the MaineGeneral Medical Center umbrella. The organization focuses on clinical excellence, customer satisfaction, financial stability, and community health impact. Main phone numbers include 207-626-1000 or 855-464-4463. They have multiple locations, with headquarters at 35 Medical Center Pkwy, Augusta, ME 04330. If you’re seeking counseling services in Waterville, ME, note that Waterville is not listed among their known Maine locations; you may want to contact MaineGeneral Health directly to confirm counseling services offered in Waterville or the nearest available location.
Clinic Type
Behavioral Health and Counseling
Address
Seton Center, 24 Chase Avenue, Waterville, ME 04901
Phone
Main: 207-872-1635
smart@mainegeneral.org
Opening Hours
Monday - Friday 8:00AM-5:00PM
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours of operation?
Monday - Friday, 8:00AM-5:00PM; Tuesday, Wednesday, Thursday, and Friday same 8:00AM-5:00PM.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Recovered.org (Intensive Outpatient Program): 3.85/5 (Recovered TrustScore)
- Facebook (MaineGeneral Health overall): 4.2/5 stars (Facebook aggregate) (306 (Facebook))
- MaineGeneral Medical Center - Thayer Campus (Birdeye): 2.4/5 stars (38 (Birdeye))
- Surgery | MaineGeneral - Thayer Center (Birdeye): 2/5 stars (4 (Birdeye))
Patients praise
- Positive experiences with individual medical providers and clinical staff attentiveness
- Helpful follow-up and post-discharge support reported by some patients
- Appreciation for staff assistance in non-clinical or administrative interactions
Common complaints
- Poor staff professionalism and perceived rudeness
- Concerns regarding patient advocacy and prioritization of profit over care
- Reports of poor communication and time management in urgent/emergency care settings
- Dissatisfaction with family participation and support in certain outpatient programs
"One thing I really appreciated was the fact that they set me up with a counselor after discharge to make sure that everything achieved during that week was maintained."
— Best-rehabs.com (Patient Review)"Money hungry hospital. None of their practices treat patients good. Nobody advocates for patients."
— Birdeye (Surgery Review)"Extremely rude and unprofessional receptionist, Sara. Called to ask a question about my last appointment and the secretary was extremely rude like I was a major inconvenience in her life."
— Birdeye (Thayer Campus Review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health and counseling clinics in Waterville
Kennebec Behavioral Health (KBH) is a nonprofit community mental health and substance use treatment provider serving adults, children, and families in Maine since 1960. Headquartered in Waterville, KBH runs clinic-based services (medication management, outpatient therapy) and a range of community-based supports (case management, residential services, school-based therapy, home/community therapy, multi-systemic therapy). They operate 14 offices across central Maine, including their Waterville clinic (67 Eustis Pkwy, Waterville, ME 04901). Services cover mental health, substance use disorders, and co-occurring conditions, with outreach for homelessness. KBH aims to improve overall physical, mental, emotional, and spiritual health. If you’re seeking Waterville-area mental health or substance use services, KBH offers various treatment modalities and locations for accessibility. Contact: info@kbhmaine.org or 888-322-2136.
Health Psych Maine is a small wellness and fitness services practice based in Waterville, Maine, offering empirically-based psychological and behavioral treatments. Services target conditions such as pain management, headaches, anxiety disorders (including panic, generalized anxiety), PTSD/acute stress, obsessive-compulsive disorder, and related concerns, with a focus on evidence-based approaches like biofeedback. The practice operates three offices in Waterville, Maine (addresses include 30 Chase Ave and 2 Big Sky Ln) and employs a small team (3 employees). They serve primarily United States clients with a web presence designed to highlight clinical treatment and behavioral health services. Contact: 207-872-5888 or 207-872-5800.
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