Infusion services - Northern Light Health
Infusion Clinic • Waterville, ME
Clinic Type
Infusion Clinic
Address
Mercy Infusion Center, Mercy Hospital (Northern Light Mercy Hospital)
Phone
207-553-6868
hrservicecenter@northernlight.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Speak with your physician about having any necessary infusions at the Mercy Infusion Center.
Your doctor’s office may call 207-553-6868 to schedule your appointment. We will coordinate with your physician on the necessary infusion orders, drug prior authorizations if indicated based on your health insurance policy, and medical record information.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vivian Health: 4.7 out of 5 stars (6 reviews) (6 reviews)
- CMS HCAHPS Survey: 4 out of 5 stars
Patients praise
- Majority of patients (approx. 78%) reported they would definitely recommend the hospital based on historical survey data
- High scores in areas such as discharge information and cleanliness in federal patient experience surveys
Common complaints
- Concerns regarding communication and attentiveness of some individual providers at the affiliated hospital
- Past federal citations regarding patient safety policies and assessment procedures at Northern Light Inland Hospital
"I would give negative stars if I could...does not like to listen to patients. My experiences are so bad that I started having anxiety attacks days before my appointments."
— Healthgrades (Patient review of an affiliated provider)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
More infusion clinic clinics in Waterville
Summary: MaineGeneral Health is a nonprofit hospital and health system based in Augusta, Maine, serving the greater Kennebec Valley. It is Maine’s third-largest health care system, with about 5,000 employees across Central Maine, including infusion services. The organization operates four offices in the U.S., with its main campus at 35 Medical Center Parkway, Augusta, ME 04330. Its mission is to enhance daily health in the Kennebec Valley, aiming for clinical excellence, patient satisfaction, financial stability, and positive community health impact. For infusion services in Waterville, MAINEGENERAL Health would be the regional provider within this system. Contact: 207-626-1000 or 855-464-4463.
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