Infusion Services | Waterville, ME - MaineGeneral Health
Infusion Clinic • Waterville, ME • 2 (Waterville - TCH; Augusta - HACCC) locations
About
Summary: MaineGeneral Health is a nonprofit hospital and health system based in Augusta, Maine, serving the greater Kennebec Valley. It is Maine’s third-largest health care system, with about 5,000 employees across Central Maine, including infusion services. The organization operates four offices in the U.S., with its main campus at 35 Medical Center Parkway, Augusta, ME 04330. Its mission is to enhance daily health in the Kennebec Valley, aiming for clinical excellence, patient satisfaction, financial stability, and positive community health impact. For infusion services in Waterville, MAINEGENERAL Health would be the regional provider within this system. Contact: 207-626-1000 or 855-464-4463.
Clinic Type
Infusion Clinic
Address
Thayer Center for Health (TCH), Waterville; Harold Alfond Center for Cancer Care (HACCC), Augusta
Phone
Non-Oncology Infusion Clinic, Waterville: (207) 872-1845; Oncology Infusions, Augusta: (207) 626-1473
smart@mainegeneral.org
Opening Hours
Evening and weekend medication services available at TCH ED; Non-oncology infusions Mon-Fri 8:00 a.m.–4:30 p.m. (Waterville, TCH); Oncology infusions Mon-Fri 8:00 a.m.–4:30 p.m. (Augusta, HACCC)
Emergency Care
Yes (TCH ED provides evening/weekend medication services)
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours for the non-oncology infusion clinic at Thayer Center for Health in Waterville?
Monday-Friday, 8 a.m. – 4:30 p.m.
What are the hours for oncology infusions at HACCC in Augusta?
Monday-Friday, 8 a.m. – 4:30 p.m.
Where should patients check in for infusion services on Weekdays at Thayer?
Check in at the Thayer Internal Medicine desk across from the elevators on the third floor.
Where should patients arrive for evenings, weekends, and holidays at Thayer?
Park in the Emergency Department lot; enter via the red sign on North Street and tell the receptionist you are an Infusion Clinic patient.
What contact numbers are listed for infusion services?
Non-Oncology Infusion Clinic, Waterville: (207) 872-1845; Oncology Infusions, Augusta: (207) 626-1473.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- MaineGeneral Health (Infusion Services Waterville): 4.4 out of 5 (78 ratings)
- MaineGeneral Health (Infusion Services Waterville): 4.9 out of 5 (36 ratings)
- Birdeye (Thayer Campus): 2.4 out of 5 (38 reviews)
Patients praise
- High patient recommendation rates
- Clean, modern, and well-maintained facilities (specifically at the main Alfond Center)
- Investment in improved patient comfort, privacy, and amenities for oncology and infusion services
- Dedicated staff noted for providing supportive care
Common complaints
- Long emergency room wait times
- Perceived lack of responsiveness or empathy from some staff members
- Communication difficulties with receptionists or nursing staff
- General dissatisfaction with administrative or time management processes
"Among the goals of the 28,000-square-foot expansion are: enhanced patient privacy, comfort and quality of care; the ability to accommodate more patients and improve patient and family experiences."
— MaineGeneral Health official website"DON'T GO HERE YOU WILL DIE IN THE WAITING ROOM AND NEVER SEE AN ACTUAL DOCTOR!!! THIS PLACE IS A DEATH TRAP!!"
— MedicalRecords.com (Third-party review site)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Health care options in central Maine dwindle after recent closures — Oct 10, 2025
- Northern Light announces plans to close Waterville, Maine clinic — Sep 30, 2025
- Waterville approves program to expand opioid treatment access — Jun 18, 2026
- Maine health providers forge partnerships to sustain services - Bytes Europe — Jul 6, 2026
- Waterville to bring opioid treatment into the field as part of state pilot program — Jun 28, 2026
Information sourced from the clinic's website as of July 11, 2026.
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