Behavioral Health | Lake County, IL
Behavioral Health • Waukegan, IL • Multiple, including Libertyville Health Center outpatient and Grand Avenue Waukegan; specific counts not provided locations
About
Summary: - The Lake County Health Department and Community Health Center (LCHD) is a government agency based in Waukegan, IL, offering comprehensive health services including behavioral health, preventative care, environmental health, maternal/child health, healthy living programs, primary care clinics, and school-based care. - Behavioral health is a core component of LCHD, with leadership roles such as Associate Director of Behavioral Health and programs integrated across clinics and prevention services. - LCHD emphasizes innovation in public health, quality improvement, and population health, with behavioral health services integrated into primary care and community programs. - The agency is accredited by the Public Health Accreditation Board and the Joint Commission, signaling standardized quality and oversight. - Additional context: LCHD operates with ~254 employees, serves the Lake County region, and collaborates with various health systems and community partners to deliver behavioral health and related services.
Clinic Type
Behavioral Health
Address
3010 Grand Avenue, Waukegan, IL 60085
Phone
847-377-8180
HealthBHS@lakecountyil.gov
Opening Hours
8 a.m. to 5 p.m.
Telehealth
Not specified in excerpt
Emergency Care
Crisis Care Program available 24/7; TTY crisis line available
Services Offered
—
Insurance & Payment
Fees are partially covered by Medicaid, Medicare, or insurance; a sliding fee scale is used based on individual circumstances.
Medicaid, Medicare, private insurance, sliding fee scale, cash, check
Languages Spoken
FAQs
What forms are required at the first visit?
Bringing proof of income to your first appointment is required to qualify for services. Proof of income can be various things such as a Medicare/Medicaid card, insurance card, two pay stubs, child support, TANF letter, etc. To make your first visit shorter, review the information on forms.
What rights do I have as a patient?
The forms explain your rights when you receive Behavioral Health treatment and authorize the release of protected health information and can be used to request a copy of your treatment records.
How can I view or obtain the Insurance Coverage Form?
The Insurance Coverage Form (PDF) is available to review and complete as part of insured, Medicaid, or Medicare patient processing.
How can I contact concerns about services?
For more information or to express a concern about services, call 847-377-8180 or email HealthBHS@lakecountyil.gov; if not addressed, you may contact JCAHO at 800-994-6610 or email complaint@jcaho.org.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com: 3.0/5 stars (8 reviews)
- Birdeye (Lake County Health Dept Crisis Care): 3.0/5 stars (12 reviews)
- Google (Lake Behavioral Hospital): 2.4/5 stars (249 reviews)
- Nicasa Behavioral Health Services: 2.5/5 stars (Google) and 4.6/5 (Facebook) (15 reviews (Google), 10 reviews (Facebook))
Patients praise
- Some patients report life-saving experiences and compassionate care from specific staff members
- Valuable resources and accessibility for those with limited options
- Some addiction treatment programs are viewed as beneficial to recovery
Common complaints
- Reports of unprofessional, indifferent, or antagonistic staff behavior
- Complaints regarding poor communication, particularly concerning discharge planning and weekend coverage
- Concerns about patient treatment, including allegations of being treated like prisoners or criminals
- Issues with facility cleanliness and maintenance of restrooms/showers
- Significant wait times for appointments and medical care
- Formal state investigations into rights violations, including medication management and communication restrictions
"This place saved my life! If it weren’t for the wonderful counselors and staff, I wouldn’t be where I am today!"
— Rehab.com/Google Review"If you care about your loved ones do not send them here. The staff they have are very unprofessional and only care about a paycheck."
— LocalityBiz"I’m uninsured so the crisis line is one of the very few options available for mental health help when I’m spiraling, and while the majority of the people working the crisis line are competent and kind, I unfortunately wound up speaking with a woman... who was cruel, antagonistic, and borderline abusive."
— BirdeyeSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Health Department seeks Mental Health First Aid instructors – Shaw Local — Dec 6, 2025
- A Door of Hope: Tackling Mental Health Conversations in Lake County | Love INC Lake County — May 20, 2026
- Franciscan Health partners with US HealthVest on behavioral health services in Lake County — May 10, 2026
- Ensoftek Welcomes Family First Center of Lake County to the DrCloudEHR Community — Jul 23, 2025
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Waukegan
Lake Behavioral Hospital is a private behavioral health treatment center in Waukegan, Illinois, offering inpatient and outpatient services for adolescents, adults, and seniors. Key details: - Services: mental health treatment (depression, anxiety, schizophrenia), substance use treatment, crisis stabilization, medication management; inpatient and outpatient programs; walk-in availability and 24/7 no-cost mental health assessments. - Location: Headquartered in Waukegan, IL; three offices nationwide listed with HQ at 2615 Washington St, Waukegan, IL 60085. - Organization: Established 2018; 64 employees (recent growth); part of Hospitals and Health Care industry. - Contact: Main phone numbers include (855) 990-1900. - Notes: Focuses on rapid access to mental health care and community service through no-cost assessments.
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