Outpatient Behavioral Health Services | Waukesha County
Mental Health Clinic • Waukesha, WI
About
Summary: The Waukesha County Health & Human Services (HHS) is a government agency in Waukesha, Wisconsin that provides public health and social services, including outpatient behavioral health services. HHS operates from two main offices in Waukesha (HQ at 514 Riverview Ave and an additional office at 1501 Airport Rd). The agency employs around 53 staff and offers positions in behavioral health and related areas, such as Psychiatric Technicians, Clinical Therapists, and Economic Support Specialists. For outpatient behavioral health specifically, services are likely coordinated through HHS programs and crisis intervention services, with potential roles such as Clinical Therapists and related mental health staff. More details can be found on their homepage: waukeshacounty.gov/hhs.
Clinic Type
Mental Health Clinic
Address
514 Riverview Ave. Waukesha, WI 53188
Phone
(262) 548-7666
WHARP@waukeshacounty.gov
Opening Hours
Open Access walk-in clinic: Monday 12:30 PM - 3:00 PM; Tuesday 8:30 AM - 10:00 AM; Wednesday 12:30 PM - 3:00 PM; Thursday 12:30 PM - 3:00 PM; Friday 8:30 AM - 10:00 AM
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the walk-in clinic hours and how are assessments conducted?
The Open Access walk-in clinic provides mental health and substance use assessments every weekday on a first come, first served basis. Arriving early is recommended. Schedule specifics: Monday 12:30 PM - 3:00 PM; Tuesday 8:30 AM - 10:00 AM; Wednesday 12:30 PM - 3:00 PM; Thursday 12:30 PM - 3:00 PM; Friday 8:30 AM - 10:00 AM.
How can I contact for more information or to speak with staff?
Please call (262) 548-7666 for more information.
Who is eligible for ongoing services?
To be eligible for ongoing services, an individual must be a resident of Waukesha County.
What fees or payment options exist?
We do not discriminate on ability to pay. Costs are covered by Medicare, Medicaid, private insurance or HMO. There is a maximum monthly payment based on ability to pay.
Are programs certified?
All programs are certified by the State of Wisconsin.
What types of services are available?
Therapy, education, psychiatric evaluations, consultations, and medication management.
How can I get more information about billing or costs?
Call the billing office at (262) 548-7697 for a clear fee schedule and assistance with payments based on financial needs and insurance coverage.
Is there crisis support available?
Yes, 24/7 crisis help is available.
Where is the clinic located?
Location: Health and Human Services Center, 2nd Floor, 514 Riverview Ave., Waukesha, WI 53188.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Recovered.org: 3.8/5 (Recovered.org TrustScore) (7 reviews (as reported on one aggregate site))
- Recovered.org (for a separate Behavioral Health Services entity): 4.03/5 (Recovered.org TrustScore)
Patients praise
- Helpfulness of specific providers or doctors once access is established
- Convenience of having integrated medical and mental health care in one location (as noted at associated clinics)
- Broad availability of various behavioral health programs and accreditations
Common complaints
- Perceived poor communication between staff (receptionists and nurses)
- Concerns regarding the effectiveness or quality of outpatient programs
- Reports of crisis services being perceived as unhelpful or minimizing situations
- Frustration with administrative processes, such as billing or coordination with legal/court requirements
"Typical government agency. They give Zerofucks about anyone but their own incomes and doing as little as possible! They say they will look into the things you say but they don't. They won't consider you in the treatment process either!"
— FindRecoveryCenter.com (user review)"The behavior health program is AWFUL! Crisis downplays your situation. When the police have begged to have an assessment done on an individual and the worker refused to come out..."
— FindRecoveryCenter.com (user review)"It’s quite convenient to have both my medical and mental health care in the same place. The clinic is great and works with me to coordinate my appointments..."
— Sixteenth Street Community Health Center patient testimonialSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New Psychiatrist-Led PHP and IOP Programs in Brookfield, WI | Compass Health Center — Sep 22, 2025
- Sherrina Scott, LPC - LifeStance Health — Jan 20, 2026
- Courtney Gutantes, MS, LPC - Therapist in Wisconsin - LifeStance Health — Apr 19, 2026
- United for Waukesha Resiliency Center - NAMI Southeast Wisconsin — Sep 17, 2025
- Bringing Better Family Mental Health to Wisconsin: A Model Proven to Reduce Anxiety and Depression Symptoms by at least 50% | Compass Health Center — Aug 18, 2025
Information sourced from the clinic's website as of July 11, 2026.
More mental health clinic clinics in Waukesha
Summary for: Behavioral and Mental Health | Waukesha, WI - ProHealth Care Waukesha - ProHealth Care is a nonprofit health system based in Waukesha, WI, offering comprehensive medical services including behavioral and mental health care through its Waukesha facilities. - Services likely cover inpatient/outpatient psychiatric care, counseling, and support for mood/anxiety disorders, and coordinated care within the ProHealth Care system. - The organization operates multiple facilities in the Waukesha area (and Oconomowoc) and emphasizes patient-centered care, with a culture described as welcoming and supportive. - Contact: Main county resources and hospital campuses in Waukesha (HQ at N17 W24300 Riverwood Dr., Waukesha, WI 53188). Main phone line options listed across several departments. If you’re seeking specifics (e.g., exact behavioral health programs, therapists, appointment routing, or urgent mental health crisis support), please indicate and I’ll pull the precise details from their pages.
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