Penn Family Medicine West Chester
Family Medicine • West Chester, PA
Clinic Type
Family Medicine
Address
Suite B, 1055 Andrew Drive, West Chester, PA 19380
Phone
8007897366
Uphsgift@upenn.edu
Opening Hours
Monday–Thursday 8:00am–8:00pm; Friday 8:00am–5:00pm; (Closed weekends)
Emergency Care
On call telephone access available after hours
Services Offered
Team
Insurance & Payment
—
Languages Spoken
FAQs
Office Hours
- Monday 8am - 8pm - Tuesday 8am - 8pm - Wednesday 8am - 5pm - Thursday 8am - 8pm - Friday 8am - 5pm
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.8 (55 reviews)
- BestProsInTown: not stated (reviews shown; count 55) (55 reviews)
- Loc8NearMe: not stated (not stated)
- Penn Medicine provider profile (Aileen John): 5.0 (696 reviews)
- Penn Medicine provider profile (Matthew Counihan): 4.9 (1146 reviews)
- Yelp: not stated (1 review) (1 review)
Patients praise
- Helpful, caring staff and providers
- Personalized/integrated, prevention-focused care
- Good experiences coordinating/handling complex medical needs
- Excellent provider bedside manner (e.g., thorough/kind)
Common complaints
- Difficulty getting appointments for acute issues
- Worse overall experience over time; dissatisfaction with treatment
- Limited responsiveness/help when scheduling follow-ups (phone/appointment issues)
"We’ve been patients at this office for 15 years. The staff are always helpful and genuinely care about your wellbeing..."
— Birdeye review snippet"I’ve been a patient here for five years and my experience has gotten worse and worse... I cannot get in to see her for acute issues..."
— Birdeye review snippet"Amazing practice! ... Dr. Scott ... is incredible. The staff is super friendly and accommodating. Sue at the front desk is always so sweet and helpful."
— Loc8NearMe review snippetSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Matthew Counihan, CRNP, MSN - Penn Medicine — May 15, 2026
- Manish Kumar, DO - Penn Medicine — May 15, 2026
- West Chester Family Practice, West Chester, PA - Healthgrades — Dec 19, 2025
- Directions to Penn Family and Internal Medicine West Chester — Oct 2, 2025
- Family Medicine Residency - Penn Medicine — Oct 13, 2025
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in West Chester
PentaHealth Family Practice West Chester is a primary care clinic in West Chester, part of PentaHealth. The site highlights current staff appointments and news, including new and continuing CRNP providers at the West Chester location and their readiness to accept new patients. For example, Leilani Attilio joined as a CRNP at PentaHealth Family Practice West Chester and is accepting new patients; contact 610-431-1210 to book. The page emphasizes recent team updates and patient access at the West Chester practice.
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