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About

PentaHealth Family Practice West Chester is a primary care clinic in West Chester, part of PentaHealth. The site highlights current staff appointments and news, including new and continuing CRNP providers at the West Chester location and their readiness to accept new patients. For example, Leilani Attilio joined as a CRNP at PentaHealth Family Practice West Chester and is accepting new patients; contact 610-431-1210 to book. The page emphasizes recent team updates and patient access at the West Chester practice.

Clinic Type

Family Medicine

Address

412 Creamery Way, Suite 400, Exton, Pennsylvania 19341, US

Phone

610-269-9448

Email

HR@pentahealth.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

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Team

  • Brian R. Boucher, MD — Family Medicine/Physician
  • Charles P. Catania — Family Medicine/Physician
  • John F. Hornick, MD — Family Medicine/Physician
  • Sissy John — Family Medicine/Physician
  • Sony John, MD, MHA, FAA — Family Medicine/Physician
  • Madeline S. Wood, MD — Family Medicine/Physician
  • , CRNP — CRNP
  • Sue Villarini, CRNP — Family Medicine/Physician

Insurance & Payment

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Languages Spoken

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Apple Maps/Yelp: 2.5 stars (24 reviews)
  • Yelp/General web sources: Mixed (positive and negative feedback) (15 reviews (Yelp))

Patients praise

  • Availability of same-day and walk-in appointments
  • Helpful and knowledgeable individual providers (e.g., Sue Villarini, Dr. John)
  • Generally positive long-term patient loyalty
  • Responsive telehealth and nurse support

Common complaints

  • Long waiting times
  • Difficulty scheduling or seeing own primary care physician
  • Frustration following the acquisition by PentaHealth
  • Dissatisfaction with office procedures/communication

"My family and I have been going to Gateway Medical/ PentaHealth for years now and I recommend everyone to go to this practice! Sue Villarini specifically goes above and beyond to provide great care to her patients."

— PentaHealth Family Practice West Chester - 1240 Wrights Ln, West Chester, PA 19380

"230 appointment, didn't get called back until 345!! Buh-bye!!!!"

— Yelp review

"I would have given this this practice 5 stars, but ever since they were bought by Pentahealth, they've been awful! You can't see your own doctor when you are sick, you are taken to a tent..."

— MapQuest review/General user feedback

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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