West Chester, PA - Now Open! - Rothman Orthopaedics
Orthopaedics • West Chester, PA • Since 1966
About
Rothman Orthopaedics is a large private orthopedic practice (largest musculoskeletal group in the U.S.) with 37 locations and multiple subspecialties (spine, hip/knee, foot/ankle, shoulder/elbow, hand/wrist, sports medicine, PM&R, oncology, trauma). They operate across 4 U.S. offices in Philadelphia and surrounding areas, and have a West Chester location now open. Services include comprehensive musculoskeletal care, world-class surgeons, and affiliation with teams (e.g., Phillies, Orlando Magic). To schedule: call 800-321-9999 or visit rothmanortho.com. They offer a range of employment opportunities and pursue evidence-based, high-quality care.
Clinic Type
Orthopaedics
Address
1234 West Chester Pike, Suite 102, West Chester, PA 19382
Phone
(800) 321-9999
jennifer.lombardo@rothmanortho.com
Opening Hours
Monday - Friday: 8:00AM - 4:30PM
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
No-Show & Cancellation Policy
Our No-Show & Cancellation policy: 1) If you need to cancel or re-schedule, notify us as soon as possible, but no later than 24 hours in advance. Without this notification, you will be responsible for a $50.00 cancellation fee. Cancellation charges are not covered by insurance and are due and payable prior to any future appointments. 2) If your appointment is not canceled within 24 hours of your scheduled appointment time, you will be considered a “no show.” If you do not show for three appointments, you may be unable to schedule subsequent appointments and could be discharged from our practice at the provider’s discretion.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Better Business Bureau (BBB): 1.67 out of 5 stars (BBB) (Based on customer reviews on the Better Business Bureau website)
- Yelp (for the specific West Chester office): 5.0 out of 5 stars (single review for West Chester location) (1 review)
Patients praise
- Specific surgeons receive high praise for surgical outcomes and expertise
- Some patients report effective and efficient treatment plans for complex procedures like joint replacements
- Professionalism noted by some staff members
Common complaints
- Difficulties reaching billing department by phone
- Long wait times for callbacks and customer service assistance
- Perception of an assembly-line patient experience
- Complaints regarding unnecessary X-rays or diagnostic testing
- Concerns about communication between office staff and patients
"This practice is an assembly line. They don't listen to your issues, they rush you out of the office always trying to send you to therapy... The doctor never contacts you the office staff does."
— Better Business Bureau Review"Can't recommend Dr. Getz enough... I recovered quickly and fully... Easy to talk to and very practical. Still grateful for his work!"
— Nextdoor discussion regarding a West Chester-area Rothman physicianSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Rothman Opens New Office in West Chester, PA - Rothman Orthopaedics — May 5, 2026
- Rothman Orthopaedics opens new Pennsylvania office - Becker’s Spine Review — May 4, 2026
- Rothman Orthopaedics focused on Philadelphia, plans three new surgery centers — Jul 9, 2026
- Rothman Orthopaedics Renews Partnership with Neumann University - Rothman Orthopaedics — Aug 6, 2025
- Rothman Orthopaedics Announces Significant Provider Growth, Expanding Access to Specialized Musculoskeletal Care — Mar 18, 2026
Information sourced from the clinic's website as of July 11, 2026.
More orthopaedics clinics in West Chester
Premier Orthopaedics is a large Philadelphia-region musculoskeletal practice with 70 orthopaedic surgeons and physicians and four offices in Pennsylvania, including locations in West Chester area. They offer comprehensive services across sports medicine, joint replacement, shoulder/ elbow/hand/ wrist, spine, radiology, physical therapy, and rehab (including home PT). The group emphasizes high-quality, accessible care with extensive rehabilitation facilities and a physician-led model. If you’re seeking orthopaedic specialists in West Chester, PA, Premier Orthopaedics provides a broad team and multiple nearby offices (including King of Prussia and media/Newtown Square) staffed by experienced surgeons and allied clinicians.
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