UnityPoint Clinic Family Medicine - West Des Moines
Family Medicine • West Des Moines, IA • Since 1995
About
UnityPoint Clinic Family Medicine in West Des Moines is part of UnityPoint Health, a nonprofit healthcare system headquartered in West Des Moines, IA. The organization provides primary and urgent care, including Family Medicine services, through its network of clinics. Key details: - Type: Nonprofit healthcare system (parent: Presbyterian Healthcare Services) - Focus: Primary care, family medicine, urgent and general medical services - Location: West Des Moines, IA (HQ at 1776 West Lakes Parkway, West Des Moines, IA 50266; multiple nearby offices in Urbandale and West Des Moines) - Contact: Main phone numbers include 515-241-6161 and 1-877-224-4430 - Website: unitypoint.org (UnityPoint Clinic locations are part of the UnityPoint Health network) If you’re seeking specific clinic hours, appointment availability, or exact services at UnityPoint Clinic Family Medicine – West Des Moines, I can look up current details or provide driving directions.
Clinic Type
Family Medicine
Address
6010 Mills Civic Parkway, Suite 200, West Des Moines, IA 50266
Phone
515-224-9666
UPH_CentralIAPrivacyOfficer@unitypoint.org
Opening Hours
Monday: 7:30 AM - 5:00 PM; Tuesday: 7:30 AM - 5:00 PM; Wednesday: 7:30 AM - 5:00 PM; Thursday: 7:30 AM - 5:00 PM; Friday: 7:30 AM - 5:00 PM; Saturday: Closed; Sunday: Closed
Telehealth
Available every day, 8 a.m. to 8 p.m. for virtual urgent care (for individuals 2 years and older; locations Iowa, Illinois, Nebraska and South Dakota)
Emergency Care
Emergency care available 24/7; go to Emergency Department or call 911 for chest pain or shortness of breath
Services Offered
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Team
Insurance & Payment
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Languages Spoken
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FAQs
What type of appointment do I need?
Primary Care, Urgent Care, Virtual Care, Emergency Care.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vitals: Individual provider ratings range (e.g., 3.3 to 4.5) (Not specifically aggregated for the clinic as a whole in search results)
- WebMD (for Lakeview location): 2 ratings (one high, one low) (2 reviews)
Patients praise
- Some patients reported kind, professional, and helpful staff and providers
- Exceptional service experiences at the Lakeview location for some patients
Common complaints
- Poor administrative skills, including incorrect pharmacy submissions and long wait times
- Difficulties with scheduling appointments and reaching the office by phone
- Reports of rude or un-empathetic staff behavior
- Concerns regarding the quality of care and perceived focus on profit over patient care
"Dr Raval and his entire team changed that tenfold. I’d trust these people with just about anything. Always have an easy time getting in for appointments, everyone is kind and professional."
— Review on LocalityBiz"I’ve been a patient of theirs for over 30 yrs, in the last yr their administrative skills have deteriorated... The staff is nice. The staff is pleasant. The doctors are overworked and have poor administrative skills."
— Review on LocalityBiz"Melissa was not empathetic. My daughter fainted in the office on the exam table and Melissa just looked at me and shrugged. SHe was not helpful or able to provide any suggestions to help my daughter."
— Review on WebMD (Lakeview location)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Liz Wilkinson — Apr 3, 2026
- Dr. Daniel Oswald, Family Physician | West Des Moines, IA | WebMD — Apr 6, 2026
- Emily Simmons — Jun 7, 2026
- UnityPoint Health Expands Services With New Retail Pharmacy Near Iowa Lutheran Hospital - Midwest Medical Edition — Oct 29, 2025
- For Health Professionals - UnityPoint Health - Des Moines — Feb 27, 2026
Information sourced from the clinic's website as of July 11, 2026.
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