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About

PACT Primary Care – West Haven (West Haven location) - Part of Physicians Alliance of Connecticut (PACT), a multi-specialty private-practice medical group in southern Connecticut with over 100 physician members and 35 staff. - Purpose: to preserve and strengthen independent private medical practices by handling non-clinical operations through PACT and its MSO, so physicians can focus on patient care. - Autonomy: Each member practice, including those under PACT, retains as much autonomy as allowed by law while sharing the benefits of a larger group. - Services: Extensive management support for member practices via PACT MSO. - Headquarters: Branford, CT, with locations in Branford and a West Haven area primary care network likely served under the PACT umbrella. - Contact: General inquiries via info@pactmd.com or (203) 488-7228. Note: The page confirms PACT’s model and scope (multi-specialty, private-practice preservation) but does not provide specific West Haven clinic details. For exact West Haven primary care physician listings or scheduling, please contact PACT directly or visit their official site.

Clinic Type

Critical Care Medicine

Address

1 Cellini Place Suite 102, West Haven, CT 06516

Phone

203-932-6481

Email

dmontesi@pactmd.com

Opening Hours

Monday: 8:30 am – 5:00 pm; Tuesday: 8:30 am – 5:00 pm; Wednesday: 8:30 am – 5:00 pm; Thursday: 8:30 am – 5:00 pm; Friday: 8:30 am – 5:00 pm; Saturday: 8:30 am – 12:00 pm; Closed for lunch 12:00–1:00 pm; Extended office hours for routine care second Monday of the month; Urgent Care noted

Emergency Care

Urgent Care

Services Offered

  • Critical Care Medicine

Insurance & Payment

Languages Spoken

FAQs

Office location and Providers may vary, please call the office for the schedule.

Extended office hours for routine care are held the second Monday of the month.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 4.2/5 (5 reviews)
  • Toprated Business (aggregated): 3.3/5 (33 reviews)

Patients praise

  • attentive and helpful medical staff for some patients
  • long-term patient satisfaction with doctors

Common complaints

  • unfriendly or unprofessional front desk staff
  • difficulty obtaining referrals or medical answers
  • concerns about care quality and communication

"I was met with blank stares, asked how I could check in and then met with a “Duh” look from one of the staff. I was basically being treated as if my presence was a problem."

Toprated Business review summary

"I have been a patient of West Haven Medical Group since 1990. I have always loved the staff and my doctor. They treat you as a ..."

PACT Primary Care website testimonial

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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