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About

Summary: Baptist Medical Group (BMG) is a large, not-for-profit multispecialty physician practice affiliated with Baptist Memorial Health Care. It comprises over 500–600 physicians across more than 42 specialties, serving the Mid-South (West Tennessee, North Mississippi, East Arkansas). The group operates three U.S. offices, including its Memphis headquarters at 1717 W. Massey Road, Memphis, TN 38120, with one additional listed location in Union City, California. If you’re seeking the West Memphis location specifically, the available records show a Memphis HQ and a Union City office; there is no clearly listed West Memphis address among the provided offices. For West Memphis patient access, contact the Memphis headquarters or check the official site for the most current West Memphis location details and office hours.

Clinic Type

Internal Medicine

Address

1717 W. Massey Road, Memphis, TN 38120, US

Phone

844-837-2433

Email

Opening Hours

Monday - Friday, 8 a.m. - 7:30 p.m.; Saturday and Sunday, 8 a.m. - 2:00 p.m.

Services Offered

  • Internal Medicine
  • Family Medicine
  • Geriatric Medicine
  • Critical Care Medicine
  • Outpatient Services
  • Sleep Medicine
  • Aesthetics
  • Anesthesiology
  • Audiology
  • Breast Surgery
  • Cancer
  • Cardiac Electrophysiology
  • Specialties (various)
  • Walk-In Clinics
  • Outpatient Care Center
  • Light Clinic
  • Patient referral assistance

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Google Maps (Baptist Memorial Hospital-Crittenden): 3.7/5
  • Healthgrades (Dr. Bernadette Deogaygay): 2/5 (5)
  • Birdeye (Baptist Medical Group-Memphis Primary Care Associates, now closed): 4.7/5 (134)

Patients praise

  • compassionate and friendly nursing/support staff
  • prompt emergency response for initial care
  • good recommendation rate (72%)

Common complaints

  • lack of clear communication from doctors
  • long wait times
  • rushed appointments
  • concerns about diagnostic accuracy
  • office environment issues such as being too cold

"Worst experience I've ever had.. I sat in a freezing room with no blanket no one came... given pain meds..."

Google Maps review for Baptist Memorial Hospital-Crittenden

"terrible!! she will not let you talk. Everytime I tried, she would say let me talk!! I was the one with the questions"

Healthgrades review for Dr. Bernadette Deogaygay

"The staff was very kind, but after I went to see the doctor, she said my lungs sounded “fine” and diagnosed me... I ended up being hospitalized for 4 days... I would be wary about going here if you’re feeling worse than the flu/Covid."

Birdeye review for Baptist Medical Group-Memphis Primary Care Associates

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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