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About

Summary - East Arkansas Family Health Center, Inc (EAFHC) is a nonprofit primary and preventive care provider headquartered in West Memphis, Arkansas (founded 1974). - Services: medical, dental, pharmaceutical, ophthalmology, laboratory, radiology, and transportation; plus preventive screenings, diabetes and cardiovascular wellness/nutrition classes, HIV/AIDS care, and behavioral health assessments. - Locations: 3 primary care offices across Crittenden, Poinsett, and Phillips counties (including the West Memphis HQ at 900 N. 7th Street) and an HIV/AIDS care center. - Recognitions: HRSA Health Center Quality Leader; several clinics recognized as patient-centered medical homes by NCQA. - Team & scale: about 43 employees; annual revenue in the $5–$25 million range. - Website: eafhc.org - Quick note: The page emphasizes accessible, high-quality comprehensive care and community-focused service. If you’re specifically seeking “Meet the Providers” at East Arkansas Family Health Center, this page confirms EAFHC’s broader provider network and locations but does not list individual provider bios. For detailed provider profiles, visit the EAFHC site’s providers or contact their offices.

Clinic Type

Internal Medicine

Address

900 N. 7TH STREET, WEST MEMPHIS, Arkansas 72301, US

Phone

(870) 735-3842

Email

careers@eafhc.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Internal Medicine
  • Family Medicine
  • Pediatric Care
  • Women’s Health Center
  • Ophthalmology
  • Behavioral Health
  • HIV Management
  • Dental Care
  • Pharmacy
  • Primary Care
  • Chronic Disease Management
  • Mental Health Services

Team

  • Susan Ward-Jones, MD — Provider
  • Holli Bankes-Giles, MD — Provider

Insurance & Payment

Languages Spoken

What Patients Say

Overall sentiment across review platforms: mixed

  • Better Business Bureau: Not BBB accredited; rated based on unaddressed complaints (1 complaint filed during reported period)

Patients praise

  • caring atmosphere among some staff
  • accessibility as a federally qualified health center

Common complaints

  • long wait times
  • inadequate staffing and staff behavior issues
  • lack of response to filed complaints

"I made an appointment, got there early, waited more than 2 hours only for them to take me into their 'triage' room and tell me I would not get to see a doctor because it is a first come first serve basis."

Free Clinic Directory patient comment

"Inadequate staffing which means you can call and call before someone comes, the staff is too busy and short on patience..."

Patient review mentioned in Facebook post

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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