Behavioral Healthcare Clinic | Ozarks Healthcare | West Plains, MO
Behavioral Health • West Plains, MO • Since 1959
About
Ozarks Healthcare is a nonprofit health system based in West Plains, Missouri, serving an eight-county area in south-central Missouri and north-central Arkansas. The organization operates a 114-bed acute care hospital plus family medicine and specialty clinics, rehabilitation and home care services, and a behavioral health program. With over 1,300 employees (increasing to about 1,500), Ozarks Healthcare provides comprehensive behavioral health services as part of its integrated care offerings. The main campus is at 1100 Kentucky Ave., West Plains, MO 65775. Contact: publicrelations2@ozarksmedicalcenter.com; 417-256-9111.
Clinic Type
Behavioral Health
Address
23 Parkway 1211 Porter Wagoner Blvd., West Plains, MO 65775
Phone
417-257-6762
Brittany.Simers@Ozarksmedicalcenter.com
Opening Hours
Sunday: Closed; Monday: 7:30AM–4:00PM; Tuesday: 7:30AM–4:00PM; Wednesday: 7:30AM–4:00PM; Thursday: 7:30AM–4:00PM; Friday: 7:30AM–4:00PM; Saturday: Closed
Emergency Care
24-hour phone access for emergency mental health situations; call 417-505-7845
Services Offered
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos






What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Hospital aggregate): 3.9 out of 5 stars (aggregate for hospital) (479 reviews)
- Birdeye/Google (Therapies department): 4.9 out of 5 stars (aggregate for therapies) (408 reviews (Google))
- Healthgrades (Hospital): 64% of patients give a rating of 9 or 10
- PissedConsumer: 1.0 out of 5 stars (1 review)
Patients praise
- Staff described as compassionate and kind in some specialty areas
- Accessible mental health services including crisis support and walk-in options
- High aggregate ratings for specific therapy departments
Common complaints
- Reports of unsympathetic or unprofessional staff conduct in emergency departments
- Patient experience ratings slightly below national averages in some metrics
- Isolated complaints regarding dismissive treatment of elderly patients
"Having cancer is stressful enough, but Dr. Gillette and her team... have made such a difficult journey so much easier. Everyone on the staff is kind, compassionate, and truly goes above and beyond to care for their patients."
— Healthgrades user review for Ozarks Healthcare physician"But the male ER doctor was not sympathetic. When she asked if there was anything they could do for her pain, he said "well eventually you die and that takes care of the pain.""
— PissedConsumer user review regarding Ozarks Healthcare ER experienceSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Ozarks Healthcare Behavioral Health Center to Host Free Crisis Intervention Team (CIT) 40-Hour Training - Ozark Radio News — Oct 19, 2025
- Ozarks Healthcare to host free crisis intervention training | West Plains Daily Quill — Oct 21, 2025
- Ozarks Healthcare to host Project Homeless Connect in West Plains | Howell County News — Jan 20, 2026
- "A Beautiful Mess" ART EXHIBIT FEATURED DURING Mental Health Awareness Month | Howell County News — Mar 31, 2026
- Project Homeless Connect Scheduled for January 29th - Ozark Radio News — Jan 13, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in West Plains
BHG West Plains Treatment Center is part of Behavioral Health Group (BHG), the largest outpatient opioid treatment and recovery network in the U.S. BHG provides medically supervised medication-assisted treatment (MAT) and evidence-based behavioral therapies for opioid use disorder, across 110+ locations in 20+ states. The West Plains center is one of BHG’s many locations offering individualized treatment within a private, hospital-affiliated outpatient model. If you need specifics for the West Plains center (address, contact, services offered, hours), I can look up the exact details.
Southern Missouri Community Health Center (SMCHC) is a West Plains, MO-based nonprofit federally qualified health center offering integrated primary medical care, dental services for children up to 17, and mental health counseling for individuals and groups. They serve West Plains, Thayer, and surrounding Missouri communities through four offices. Key points: - Services: primary care for all ages, dental care for children (up to 17), mental health counseling (children, adolescents, adults, couples, groups) - Focus relevant to your query: mental health providers and counseling services are available within SMCHC - Organization: nonprofit; founded 2013; annual revenue ~$20.4M; 8 employees - Contact: main West Plains location at 1137 Independence Dr, West Plains, MO 65775; multiple phone numbers listed
Comparing your options?
See other behavioral health clinics in West Plains, or search the full directory by insurance, ratings, and more.

