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About

Ozarks Healthcare is a nonprofit health system based in West Plains, Missouri, serving an eight-county area in south-central Missouri and north-central Arkansas. The organization operates a 114-bed acute care hospital plus family medicine and specialty clinics, rehabilitation and home care services, and a behavioral health program. With over 1,300 employees (increasing to about 1,500), Ozarks Healthcare provides comprehensive behavioral health services as part of its integrated care offerings. The main campus is at 1100 Kentucky Ave., West Plains, MO 65775. Contact: publicrelations2@ozarksmedicalcenter.com; 417-256-9111.

Clinic Type

Behavioral Health

Address

23 Parkway 1211 Porter Wagoner Blvd., West Plains, MO 65775

Phone

417-257-6762

Email

Brittany.Simers@Ozarksmedicalcenter.com

Opening Hours

Sunday: Closed; Monday: 7:30AM–4:00PM; Tuesday: 7:30AM–4:00PM; Wednesday: 7:30AM–4:00PM; Thursday: 7:30AM–4:00PM; Friday: 7:30AM–4:00PM; Saturday: Closed

Emergency Care

24-hour phone access for emergency mental health situations; call 417-505-7845

Services Offered

  • Behavioral Health
  • Mental health services
  • Individual counseling
  • Couples counseling
  • Family counseling
  • Case management
  • Anger management
  • Group therapy
  • Medication services
  • Home/community-based services
  • Psychosocial Rehabilitation (PSR) program
  • Open Access scheduling
  • Psychiatric services
  • Advanced Practice Nurse services
  • Social work services
  • Counseling for ages 6+
  • Community Support Specialists

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Hospital aggregate): 3.9 out of 5 stars (aggregate for hospital) (479 reviews)
  • Birdeye/Google (Therapies department): 4.9 out of 5 stars (aggregate for therapies) (408 reviews (Google))
  • Healthgrades (Hospital): 64% of patients give a rating of 9 or 10
  • PissedConsumer: 1.0 out of 5 stars (1 review)

Patients praise

  • Staff described as compassionate and kind in some specialty areas
  • Accessible mental health services including crisis support and walk-in options
  • High aggregate ratings for specific therapy departments

Common complaints

  • Reports of unsympathetic or unprofessional staff conduct in emergency departments
  • Patient experience ratings slightly below national averages in some metrics
  • Isolated complaints regarding dismissive treatment of elderly patients

"Having cancer is stressful enough, but Dr. Gillette and her team... have made such a difficult journey so much easier. Everyone on the staff is kind, compassionate, and truly goes above and beyond to care for their patients."

Healthgrades user review for Ozarks Healthcare physician

"But the male ER doctor was not sympathetic. When she asked if there was anything they could do for her pain, he said "well eventually you die and that takes care of the pain.""

PissedConsumer user review regarding Ozarks Healthcare ER experience

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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