Home - Primary Care of Western New York, LLP
Primary Care • West Seneca, NY • 3 locations (HOURS & LOCATIONS section) locations
About
Summary: Primary Care of Western New York, LLP (Primary Care of WNY) is a private, family-focused primary care provider with six offices in Western New York, including locations in Williamsville, Kenmore, Lancaster, Wheatfield, and Wheatfield area. They offer team-based care for patients of all ages, emphasizing long-term relationships from infancy through adulthood. The organization is headquartered in Williamsville and employs 29 staff, led by executives such as Dawn Eitapence (COO) and Amy Massimi (Director of Clinical Services). Core services fall under primary care and related health categories, with available patient-access tools (patient portal) and a focus on comprehensive, continuous care across multiple sites. For West Seneca specifically, you may contact the Kenmore or Williamsville offices for primary care needs, and refer to the main website for appointment booking and patient resources. Main contact: 716-839-8000.
Clinic Type
Primary Care
Address
30 N Union Rd, Williamsville, New York 14221, US
Phone
716-839-8000
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Opening Hours
Three convenient locations with offices hours including evenings and Saturdays
Services Offered
Team
Insurance & Payment
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Languages Spoken
FAQs
What services does PCWNY provide?
Primary care and family medicine services for all ages, with care coordination and access to a network of specialists.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Birdeye: 2.3/5 stars (272 reviews (Birdeye/Google aggregated))
- Yelp: 1.7/5 stars (81 reviews)
Patients praise
- Occasional praise for specific individual physicians or physician assistants
- Some patients report feeling listened to by certain providers
Common complaints
- Difficulty reaching the office via telephone, including long hold times and unresponsiveness
- Issues with office management, administrative staff, and customer service being rude or incompetent
- Problems with billing, medical record management, and test results being lost or not followed up on
- Patient frustration with appointment scheduling, cancellations without notice, and being dropped as a patient
- Perceived lack of care for patient well-being, prioritizing profit over service
"Avoid this practice at all costs. I liked my providers enough and stayed a long time for them, but the office management and customer service is an absolute joke. They repeatedly lost my test results, created constant billing issues, were non-responsive to refill requests. Good luck getting anyone on the phone ever. Total shit-show."
— WebMD review"I was going here for over six years. This is the worst doctors office ever.!!!! They have tons of doctors but won’t let you switch doctors if you decide you want to see someone else, they are nasty to you when you ask and would rather have you go without care at all"
— LocalityBiz review"This is a very profit driven organization when one would hope for a patient care driven organization. ... The front desk staff is likely paid as little as possible as they are less than competent at almost every turn. ... Avoid this practice like the plague, they care nothing for you and only for you and your insurance providers' money."
— Yelp reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Isabella Menza, PA-C - Primary Care of Western New York, LLP — Apr 3, 2026
- Karen Lauricella, NP - Trinity Medical — Oct 15, 2025
- TOP 10 BEST House Call Doctor in Buffalo, NY - Updated 2026 - Yelp — Apr 15, 2026
- Janice Gennocro, NP - Trinity Medical — Oct 15, 2025
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in West Seneca
Lakeshore Primary Care Associates, LLP is a small private medical practice based in Hamburg, NY, serving the Buffalo area including West Seneca. They offer general primary care with a team-based approach and flexible access to appointments, accommodating multiple insurances. The office is located at 4855 Camp Rd Ste 100, Hamburg (HQ), with additional offices in Depew and Hamburg. They have a small staff (about 5 employees) led by COO Amy Cortese, and provide family medicine/primary care services for adults and children. If a specific provider’s availability is limited, they’ll offer another team member with open slots. Contact via officemanager emails or the listed phone numbers to schedule.
Southgate Medical Group in West Seneca is part of the Southgate Medical Ctr network. The organization is a private healthcare provider headquartered in Pompano Beach, FL, with multiple US offices including a location at 1026 Union Rd Ste 2, West Seneca, NY 14224. They offer primary and urgent care services, emphasize patient-first care and quality assurance, and have a small workforce. Notable details: 4 US offices total, current employer rating around 4.2/5 from 2 reviews, and a focus on outpatient care and telehealth. If you’re seeking West Seneca specific services, contact the West Seneca location at 1026 Union Rd Ste 2, West Seneca, NY 14224, or call 716-712-0851.
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